CHILD Protective FIELD Support Consultan - 60071622

Child Protective Field Support Consultant

This is advanced professional work assessing and developing Child Protective Investigators (CPIs) to ensure possession of the appropriate level of professional competencies. This position will work in cooperation with CPI Supervisors and management in promoting the development of knowledge, skills, and their application for CPIs.

Observe and document investigator casework activities in providing protective investigations, assessment of service needs and referrals to service providers.

Reviews casework, assessments and safety plans with investigators, and provides consultation and direction to ensure appropriateness, clarity, quality, thoroughness and proper documentation.

Provides real-time support/guidance by scheduling field assessments (random and scheduled) during investigative activities conducted by CPIs to provide on-the-job training.

Assist in providing guidance to investigators by coaching, motivating, modeling and providing other mentoring initiatives.

Coach and assist CPIs with documenting aspects of investigations (i.e., chronological entry of case summaries), in which support was provided to investigators, by updating the appropriate information systems.

Observe, analyze, and evaluate individual CPI performance to determine their effectiveness and level of competency and provide recommendations to regional management regarding actions to improve performance.

Serves as member of leadership team responsible for developing system-based solutions to CPI training and development issues or concerns.

Based on field experience and observations, provide recommendations to the Department's Program Office on enhancements to both CPI pre-service and in-service training to ensure the development and maintenance of a comprehensive and relevant training curriculum.

Serves as a subject matter expert in child protective investigations.

Establishes and maintains cooperative working relationships with organizations and other agencies involved with child protective investigations such as community based providers, Children's Legal Services, law enforcement, medical personnel, schools, and other community/agency resources.

Ensures effective communication with deaf or hard-of hearing Customers or companions in accordance with the ADA and/or Section 504 and shall manage service records and report this data and any resources and/or training needs to their designated program point of contact.

Travel to observe field work or provide in-service or pre-service instruction is required.

Knowledge of theories and practice in child protection. Knowledge of professional ethics relating to child protection and counseling.

Knowledge of family-centered interviewing and counseling techniques.

Knowledge of investigative techniques.

Knowledge of interviewing and observation techniques.

Skill in considering child development in guiding placement of children.

Ability to recognize indicators of abuse and neglect.

Ability to conduct risk and safety investigations.

Ability to plan, organize and coordinate work assignments.

Ability to understand and apply relevant laws, rules, regulations, policies and procedures.

Ability to actively listen to others. Ability to communicate effectively.

Ability to maintain well-executed case files. Ability to establish and maintain effective working relationships with others.

Ability to utilize computer systems.

Ability to write accurate investigative reports.

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits.

With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.

The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

The vision of the Department of Children and Families is to be a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.

A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve.