CHILD Protective FIELD Support Consultan - 60075465

Child Protective Field Support Consultant - 60075465

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Children in crisis need quick action from strong, compassionate individuals dedicated to ensuring their safety. We are seeking a highly motivated and energetic certified child protection specialist to work with the Child Protective Investigations/Family Safety program, Department of Children and Families.

If the typical 9-to-5 job is not for you, and you have a desire to help children and work with families in crisis, then consider a career with the Florida Department of Children and Families. We are looking for people who are detail oriented, possess good decision-making skills, and can thrive in a high-pressure, fast-paced environment. When all seconds count, your career decision may be the critical difference in the life of a child.

This is advanced professional work assessing and developing Child Protective Investigators (CPIs) to ensure possession of the appropriate level of professional competencies. This position will work in cooperation with CPI Supervisors, Program Administrators, and management in promoting the development of knowledge, skills, and their application for CPIs. Responsible mentoring and deeming staff proficient in Child Protective Investigations which includes extensive travel and work in the field. This position is also responsible for being a direct support to frontline staff of various levels to include assistance in pre-service and in-service trainings.

Minimum Requirements:

• Bachelor's degree or higher from an accredited college or university.
• 3-5 years relevant child welfare experience.
• Valid Driver's License.
• Must possess operational private vehicle for use in the performance of daily work activities - Selected incumbent is required to provide proof of vehicle registration and documentation of the appropriate insurance coverage. The Department provides a Vehicle Insurance Allowance to assist with the cost of insurance coverage due to the use of private vehicle for work purposes.
• Current/active Child Welfare Certification.
• 50%-75% Travel.

Examples of Work:

• Observe and document investigator casework activities in providing protective investigations, assessment of service needs, and referrals to service providers.
• Reviews casework, assessments, and safety plans with investigators, and provides consultation and direction to ensure appropriateness, clarity, quality, thoroughness, and proper documentation.
• Provides real-time support/guidance by scheduling field assessments (random and scheduled) during investigative activities conducted by CPIs to provide on-the-job training.
• Assist in providing guidance to investigators by coaching, motivating, modeling, and providing other mentoring initiatives.
• Coach and assist CPIs with documenting aspects of investigations (i.e., chronological entry of case summaries), in which support was provided to investigators, by updating the appropriate information systems.
• Observe, analyze, and evaluate individual CPI performance to determine their effectiveness and level of competency and provide recommendations to regional management regarding actions to improve performance.
• Serves as member of leadership team responsible for developing system-based solutions to CPI training and development issues or concerns.
• Based on field experience and observations provide recommendations to the Department's Program Office on enhancements to both CPI pre-service and in-service training to ensure the development and maintenance of a comprehensive and relevant training curriculum.
• Serves as a subject matter expert in child protective investigations.
• Establishes and maintains cooperative working relationships with organizations and other agencies involved with child protective investigations such as community-based providers, Children's Legal Services, law enforcement, medical personnel, schools, and other community/agency resources.

Examples of Job Characteristics:

• Providing Consultation and Advice to Others: Providing consultation and expert advice to management or other groups on technical, systems-related, or process related topics.
• Making Decisions and Solving Problems: Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution.
• Assisting and Caring for Others: Providing assistance or personal care to others.
• Establishing and Maintaining Relationships: Developing constructive and cooperative working relationships with others.
• Judging Qualities of Things, Services, And/or People: Making judgments about or assessing the value, importance, or quality of things or people.
• Communicating With Persons Outside Organization: Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
• Getting Information Needed to Do the Job: Observing, receiving, and otherwise obtaining information from all relevant sources.
• Documenting/Recording Information: Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording.
• Analyzing Data or Information: Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts.
• Monitor Processes, Material, Surroundings: Monitoring and reviewing information from materials, events, or the environment, often to detect problems or to find out when things are finished.
• Identifying Objects, Actions, and Events: Identifying information received by making estimates or categorizations, recognizing differences or similarities, or sensing changes in circumstances or events.

Examples of Knowledge, Skills, and Abilities:

• Social Perceptiveness: Being aware of others' reactions and understanding why they react the way they do.
• Judgment and Decision Making: Weighing the relative costs and benefits of a potential action.
• Speaking: Talking to others to effectively convey information.
• Service Orientation: Actively looking for ways to help people.
• Active Learning: Working with new material or information to grasp its implications.
• Problem Identification: Identifying the nature of problems.
• Identification of Key Causes: Identifying the things that must be changed to achieve a goal.
• Solution Appraisal: Observing and evaluating the outcomes of a problem solution to identify lessons learned or redirect efforts.
• Active Listening: Listening to what other people are saying and asking questions as appropriate.
• Learning Strategies: Using multiple approaches when learning or teaching new things.
• Coordination: Adjusting actions in relation to others' actions.
• Management of Personnel Resources: Motivating, developing, and directing people as they work, identifying the best people for the job.
• Therapy and Counseling: Knowledge of information and techniques needed to rehabilitate physical and mental ailments and to provide career guidance including alternative treatments, rehabilitation equipment and its proper use, and methods to evaluate treatment effects.
• Data Analysis: Knowledge of methods of compiling, organizing and analyzing data for the purpose of monitoring and evaluating.
• Psychology: Knowledge of human behavior and performance, mental processes, psychological research methods, and the assessment and treatment of behavioral and affective disorders.
• Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
• Education and Training: Knowledge of instructional methods and training techniques including curriculum design principles, learning theory, group and individual teaching techniques, design of individual development plans, and test design principles.
• English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Qualifications:

• Bachelor's degree from an accredited college or university.
• 3-5 years of experience or familiarity with Child Protective investigations concepts, practices, and procedures.
• Experience working with MS Excel, MS Word, and MS PowerPoint at an advanced level.
• Strong analytical skills - ability to collect research and evaluate data to reach logical conclusions.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational skills, follow-through and demonstrated ability to multitask and meet deadlines.

Preferred Qualifications:

• Experience in Coaching and Mentoring Child Protective Investigators.

Candidate Profile (application) must be completed in its entirety. Include supervisor names and phone numbers for all periods of employment. Account for and explain any gaps in employment so that the hiring process is not delayed. Experience, education, training, knowledge, skills, and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. It is unacceptable to