68900495 - OPS Administrative Assistant I

68900495 - OPS Administrative Assistant I

The Agency for Health Care Administration is Florida's chief health policy and planning entity. The Agency is responsible for administering the Florida Medicaid program, the licensure and regulation of nearly 50,000 health care facilities, and empowering consumers through health care transparency initiatives. Under the direction of Secretary Shevaun L. Harris, the Agency is focused on advancing Governor DeSantis' vision for Florida's health care system to be the most cost-effective, transparent, and high-quality health care system in the nation.

This is a highly responsible Help Desk support position within the Division of Information Technology. The incumbent is required to possess a level of experience and proficiency to conduct technical troubleshooting procedures with customers.

Duties include:

• Answer Help Desk requests and provide tier-one support in a high-volume response environment.
• Record customer information in the Help Desk ticket tracking system.
• Perform basic technical troubleshooting and escalate unresolved requests to the appropriate technician for resolution.
• Monitor the Help Desk ticket tracking system.
• Process electronic Network Access Form (eNAF) requests through the Help Desk tracking software in a timely fashion.
• Maintain client information in the Help Desk ticket tracking software.
• Monitor for incoming termination orders and process accordingly.
• The Help Desk is open between the hours of 7:00 am and 5:30 pm, Monday through Friday, and requires flexible coverage.
• Excellent customer service skills are required.

This position will be filled at $19.00 hourly and is non-negotiable.

Benefits of Working for the State of Florida:

• No state income tax for residents of Florida;
• State Group Insurance coverage options (must meet eligibility requirements), including health, life, dental, vision, and other supplemental insurance options;
• Savings & Spending Accounts;
• 401 (a) FICA Alternative Plan administered through VALIC (tax deferred Retirement Savings Plan);
• Participation in the Florida Deferred Compensation Plan (457b)
• For a more complete list of benefits and eligibility requirements, visit www.mybenefits.myflorida.com.

OPS employment is a temporary employer/employee relationship used for accomplishing short-term or intermittent tasks. OPS employees are at-will employees and are subject to actions such as...

To be considered for the position all applicants must:

• Submit a complete and accurate applicant profile and/or resume necessary for qualifying, such as dates of service, reason for leaving, etc. In addition, all applicants must ensure all employment and/or detailed information about work experience is listed on your applicant profile and/or resume (including military service, self-employment, job-related volunteer work, internships, part-time employment, etc.) and that gaps in employment are explained. Support of knowledge, skills, and abilities should be demonstrated on the applicant profile and/or resume, in the education, in the work experience, in the work sample, in the interview and/or during reference checks. Applicants who do not provide all information necessary to qualify, will not be considered for this position.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the Federal Bureau of Investigation.

Knowledge, Skills, and Abilities:

• Knowledge of Microsoft Office Applications.
• Knowledge of basic internet, cell phone, and computer software troubleshooting.
• Knowledge of basic terminology and procedures in the areas of computer hardware and software applications.
• Knowledge of Help Desk ticketing software or comparable programs.
• Ability to work in a training capacity with individuals.
• Ability to professionally communicate verbally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Ability to effectively manage multiple tasks while meeting service level agreement timelines.

Minimum Qualifications Requirements:

• One year of customer service experience.

Contact: Chrystal Provencal 850-412-4848

Background screening is required.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.