WP Transitions Support Specialist I - Orlando, FL

Job Posting

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Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Please review the following job description:

Responsible for general support and delivery of low to moderate level complexity Wholesale Payments Team initiatives and projects.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Provides technical support of systems and procedures within Wholesale Payments.
2. Works under direct supervision to support smaller and/or less-complex issues, clients, accounts, projects, analyses, or internal relationships.
3. Provides client outreach and support for various migrations or changes impacting client use of Wholesale Payments products.
4. Basic understanding of business and operating environment.
5. Supports testing of new or enhanced applications and client testing of application upgrades/changes.
6. Ability to diagnose and resolve user issues and provide user training.
7. Requires guidance on most business decisions.
8. Accountable for the completion of assigned deliverables with little day-to-day management.
9. Documents system issues and resolutions and escalates to team leadership when necessary.
10. Adheres to and follows all applicable policies and procedures.
11. Proactively escalates issues and risks to leadership's attention.

Qualifications

Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree in related field or an equivalent combination of education and related work experience.
• 5+ years of customer service experience.
• 3+ years of technical support experience.
• Demonstrated proficiency in computer applications, such as Microsoft Office software products.

Preferred Qualifications:

• Bachelor's Degree in Business, Finance, Technology or Accounting.
• Experience in banking, financial services, treasury and/or cash management.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.