Training Consultant OPS - 60933491 1

Training Consultant Ops

This position is in the Office of Quality and Innovation (OQI) at the Florida Department of Children and Families. OQI serves as the catalyst for ensuring high levels of performance across the state to support a strong workforce and positive outcomes for Florida families. The office seeks collaborative, action-focused, and transparent professionals dedicated to putting quality at the center of serving families. This position provides technical customer support to the Department's stakeholders (internal and external) by responding to help desk tickets related to the Department's learning management system (LMS). The LMS provides thousands of employees and external partners access to training opportunities. The goal of this position is to improve the learner experience through routine system maintenance processes and prompt response to reported or identified issues.

Duties and responsibilities of this position include but are not limited to:

• Provides end-user support for internal and external users in the Department's LMS.
• Tests and pilots materials for quality assurance and functionality in the system before publishing.
• Supports the creation of events and sessions within the LMS for learners to find and register for training and assists instructors with submission of rosters as needed.
• Maintains a system of catalog management to manage all aspects of the training catalog including but not limited to creating unique training course names, verifying providers, and assigning subjects. Ensures the catalog is on an audit schedule to ensure fidelity of system.
• Reviews externally procured trainings/subscriptions requested for publishing in the LMS.
• Attends and participates in various technical exchange groups and forums related to Learning Management Systems and eLearning supports.
• Creates and generates reports and dashboards as requested/required.
• Other duties as assigned.

Requirements:

• A minimum of one year providing administrative support to a learning management system.
• A minimum of one year of experience of working in a call center or customer service center.

Knowledge, skills, and abilities:

• Proficiency in Microsoft Word, PowerPoint (Office Suite) and Microsoft Teams are required.
• Exceptional critical thinking skills.
• Passion for learning and improving training programs and learning management system processes.
• Strong communication skills, verbal, and written.
• Proficient in systems-thinking across operational locations, department programs, and government agencies.
• Ability to establish and maintain effective working relationships with others.
• Ability to make decisions and recommend solutions.
• Proficient in collaborating within a cross-functional team.
• Consistently demonstrate a high level of professionalism in interactions and personal presentation.
• Demonstrate respect for others and professional interest through speech, nonverbal communication, active listening, and cultural competence.

Location: Tallahassee, FL, US