Traffic Operations Center Operator

Traffic Operations Center Operator

Lee County is looking for a detail-oriented Traffic Operations Center Operator to help monitor and manage traffic systems across the county. This is a technical role focused on keeping traffic flowing smoothly and assisting with planned and unplanned traffic incidents.

Duties and Responsibilities:

• Monitor road conditions using CCTV cameras, PTZ surveillance, and other traffic detection systems
• Operate computer-based traffic management systems
• Assist with traffic incident response and recovery alongside local and state agencies
• Report equipment or system issues and request repairs
• Answer calls from the public about traffic concerns and log all reports
• Keep records of incidents and response times
• Coordinate with agencies such as FDOT, FHP, fire rescue, and local law enforcement
• Ensure the accuracy of roadside message boards and update them as needed
• Monitor HARS radio traffic and follow established procedures

Education, Experience, Licensing:

• High school diploma or GED (or equivalent combination of education and experience)
• 1 year of related work experience in a technical or transportation-related field, call center, or closely related field
• Strong attention to detail and communication skills
• Ability to work with various computer systems
• Valid driver's license preferred

Schedule:

Monday through Friday, 10:30 AM to 7:00 PM

Emergency Response/Recovery Activities: All County employees are required to work before, during, or after an emergency as needed. This may include temporarily being assigned to work and performing duties outside of the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this classification.

Lee County Board of County Commissioners offers a comprehensive, and affordable benefits package. Our Board works in the best interest of employees and strives to provide the most complete, high-quality benefits package available at the lowest possible cost to the employee. Our Board continues to remain steadfast in maintaining one of the lowest levels of employee costs in our area.

For a more detailed look into our benefits package, please visit our webpage at www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/FULLTIME%20ACTIVE%20LCBOCC%202024%20Plan%20Year%20OE%20Guide%20FINAL%20AON%202023.09.12.pdf.

To view our employee paid premiums, please visit: https://www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/2024%20Active%20Employee%20Rates.pdf.

Health Benefits:

• Medical Insurance
• Plans include, but are not limited to: routine, preventative, mental health, hospitalization, and prescription drug benefits.
• Vision, Fitness, Weight Management, Natural Products and Services, and Hearing discount programs available.
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Medical Reimbursement Account
• Dependent Care Reimbursement Account
• Pharmacy, including Mail-Order Pharmacy
• Informed Health Lines (Nurse Hotline)
• Basic Life Insurance (1x or 2x Annual Salary at no cost to employee)
• Optional Life Insurance
• Long-Term Disability (60% of pre-disability salary at no cost to employee)
• Short-Term Disability
• Sick Leave Pool
• Flu vaccinations
• Wellness Programs

Financial Benefits:

• Florida Retirement System (FRS)
• Two Retirement Plan Options: 1) FRS Pension Plan (Defined Benefit) 2) FRS Investment Plan (Defined Contribution)
• Deferred Compensation (457) Plans
• Financial Savings/Management Programs
• Eligible for membership with Suncoast Credit Union
• Employee Leave Benefits
• Holiday Pay - 11 Paid Holidays Annually
• Paid Sick Leave
• Paid Vacation Leave
• Bereavement & Civic Duty Leave
• Family and Medical Leave
• Military Family & Medical Leave
• Educational Leave

Employee Assistance Program Services available to employees that offers guidance, support, resources, and information for personal and work-life issues. Confidential and provided at no charge to employees and their dependents. United Way 2-1-1 (Lee County Employee Resource Program) Lee County BOCC has partnered with United Way 211 to provide an Employee Resource Program which assists BoCC employees who may be experiencing distress due to economic hardship, health or other factors.

Educational Assistance Reimbursement for coursework taken at an accredited college or university that is designed to enhance the knowledge, skills, and abilities relating to the official duties that the employees perform.

Required Question Employer Lee County Government Address P.O. Box 398 ATT: Human Resources Fort Myers, Florida, 33902 Phone (239) 533-2245