State Gov. Business Operations Manager

State Gov. Business Operations Manager

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a State Gov. Business Operations Manager to join our team in Tallahassee, Florida, United States.

The Business Operations Manager will lead and oversee core business operations, including billing, ordering, and procedural workflows. This role is essential to ensuring operational efficiency, compliance with government standards, and alignment with strategic goals—particularly those relevant to the State of Florida.

Key responsibilities include:

• Overseeing and managing daily operations related to billing, procurement, and order processing.
• Developing and enforcing standard operating procedures to ensure consistency and compliance with government and internal policies.
• Ensuring all billing and ordering activities meet contractual obligations and regulatory requirements, especially those specific to the State of Florida.
• Collaborating with finance, legal, and delivery teams to support accurate invoicing, budget tracking, and reporting.
• Monitoring operational KPIs and generating performance reports for senior leadership.
• Identifying process inefficiencies and leading initiatives to improve turnaround times, accuracy, and client satisfaction.
• Serving as the primary point of contact for government clients, ensuring timely communication and resolution of operational issues.
• Supporting financial planning and budgeting activities, including forecasting, variance analysis, and cost optimization.
• Leading cross-functional coordination for operational readiness in support of new contracts, renewals, and expansions.
• Maintaining up-to-date knowledge of government business practices and integrating them into operational workflows.

Required skills include:

• Minimum five years' experience working with government clients.
• Minimum of 2 years government business practices, preference given for State of Florida procedures and contracts.
• Advanced degree in Business Administration or a related field.

Preferred qualifications include:

• Demonstrated experience in financial management and budgeting.
• Familiarity with State of Florida business practices and procurement protocols.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

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