Service Support Manager

Service Support Manager

Salary: $55,000-64,000 Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry. Come grow with us. We are Canteen.

Job Summary The Service Support Manager along with the shared duties of the Road Technician team will lead and develop a team of technicians and installers for vending and coffee services.

Essential Duties and Responsibilities:

• Use a company vehicle to address machine repair calls received from dispatch.
• Follows up with existing customers to ensure service meets expectations; listens to and resolves any service-related complaints.
• Visually inspects and listens to machines to determine causes of malfunctions; dismantles machines to gain access to problem area.
• Inspect parts to detect wear, misalignment or other problems; remove and replace worn or defective parts; repairs broken parts; realigns and adjusts components; tests machine operation following repair.
• Reviews inventory and orders parts; ships and receives machines; maintains equipment inventory.
• Prepares machines for installation and removals at accounts.
• Set up and operates mechanical equipment and small hand tools, such as drills, grinders and welding torches, for machine repair.
• Ensures proper warehouse organization and cleanliness through regular inspections, team accountability, and adherence to safety protocols.
• Leads and schedules on-call weekend technicians to ensure timely response to service needs and minimal operational downtime.
• Oversee the hiring process by recruiting, interviewing, and selecting qualified candidates to build and maintain a high-performing team.
• Monitor team performance and provide regular coaching, feedback, corrective action and support to ensure individual&team success.
• For new and existing equipment installation, a site survey may be required.
• Performs other duties as assigned.

Qualifications:

• Prior supervisory experience required.
• Preferred candidates should have familiarity with Mechanical and Electrical systems.
• Previous experience with computerized work order system highly preferred.
• Ability to meet the needs of the facility and make sound decisions, sometimes under stress.
• Excellent interpersonal skills both written and verbal.
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook.

Apply to Canteen today! Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws.

Associates at Canteen are offered many fantastic benefits. Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Retirement Plan, Paid Time Off, Holiday Time Off (varies by site/state), Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs), Paid Parental Leave, Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.