Service Desk

Service Desk Technician

We are seeking a skilled and customer-focused Service Desk Technician to join our IT support team. The ideal candidate will have experience in remote troubleshooting, Windows 11, Azure AD, and Entra. The Service Desk Technician will be responsible for providing technical assistance and support to end-users, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.

Key responsibilities include:

• Provide remote troubleshooting and technical support to end-users for hardware, software, and network issues.
• Assist users with Windows 11 installation, configuration, and maintenance.
• Manage and support user accounts and access through Azure Active Directory (Azure AD).
• Utilize Entra for identity and access management tasks.
• Respond to service desk tickets, emails, and calls promptly and professionally.
• Document issues, resolutions, and maintain accurate records of support activities.
• Collaborate with other IT team members to resolve complex issues and improve service delivery.
• Educate end-users on best practices for utilizing IT resources and tools.
• Maintain up-to-date knowledge of emerging technologies and best practices in IT support.

Requirements:

• Proven experience as a Service Desk Technician or similar role.
• Strong knowledge of remote troubleshooting techniques and tools.
• Proficiency in Windows 11 installation, configuration, and troubleshooting.
• Experience with Azure Active Directory (Azure AD) for user account management.
• Familiarity with Entra for identity and access management.
• Excellent problem-solving skills and attention to detail.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.