Service Business Development Center Administrator

Join The Award-Winning Service Team At Wesley Chapel Mazda

We're currently looking for a motivated and customer-focused Business Development Center (BDC) Administrator to join our Service team. This is a fantastic opportunity for someone who enjoys helping people, solving problems, and wants to build a meaningful career in a positive, team-oriented environment. If you're ready to develop your skills and grow with a company that truly values its employees, we'd love to hear from you!

As a BDC Administrator, you will respond to and communicate with our customers via email and phone. Ideal candidates will be polished, professional, energetic, and customer-focused. You must be able to handle heavy call volume, explain manufacturer service specials and incentives, answer questions, and schedule appointments while maintaining outstanding phone etiquette. Dealership experience is a plus, but not required.

What will you be doing?

• Outbound and inbound customer phone calls
• Responding via email and phone to Internet leads
• Determining each customer's needs by asking the right questions
• Setting appointments for the Service Department
• Ensuring a positive customer experience
• Introducing customers to Service Advisors
• Entering customer information into the CRM
• Accurately scheduling service appointments based on customer needs and technician availability
• Maintaining strong attention to detail when updating customer records and service information

Who are we looking for?

• Customer-focused, energetic, and self-motivated individuals
• Experience in customer service or call center environments
• Strong communication skills – verbal and written
• Bi-lingual (Spanish) is a plus
• Excellent computer skills
• Highly organized with strong attention to detail
• Experience with Volie, CDK, and XTime is a plus
• Individuals who can address customer concerns promptly and professionally

We offer best-in-class industry benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.