Service Advisor

Service Advisor Opportunity

Audi Coral Springs – Where Service Meets Excellence "Driven by Service. Powered by People." Helping satisfied customers drive away with a smile is what we do — join a team that's passionate about earning customers for life!

About the Role:

Audi Coral Springs is seeking a dedicated Service Advisor to be the vital link between our customers and our expert technicians. If you're passionate about delivering outstanding service, thrive in a fast-paced environment, and are driven by customer satisfaction, we want to hear from you!

Responsibilities:

• Initiating automotive services and repairs by ascertaining vehicle performance problems and service requests
• Verifying warranty and service contract coverage
• Developing estimates
• Writing repair orders
• Maintaining customer records
• Serving as the communicator and liaison between the customer and technician
• Developing estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
• Preparing repair orders (RO), obtaining approval signatures and entering RO into service database system
• Communicating additional repair and service needs to the customer based on vehicle inspection
• Administering the manufacturer warranty for qualifying vehicle repairs
• Keeping customer informed of service specials, completion times and service expenses

Qualifications:

• Previous Service Advisor experience, preferred
• Prior experience as an automotive technician a plus
• A team player who is focused on providing exemplary customer service
• Basic mechanical understanding of an automobile
• Acceptable driving record and a valid driver's license in your state of residence

Benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.