Senior Customer Service Representative

Senior Customer Service Representative

Must have the following in order to apply: Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college. Two (2) years related experience and/or training, or equivalent combination of education and experience. Knowledge of a specialized field (however acquired), such as accounting, computer, etc. Banking product knowledge required. Verbal and written communication skills. 10-Key, payroll systems, and word processing skills.

Job Description: The Senior Customer Service Representative (Sr CSR) is responsible for retaining existing relationships and opening new deposit accounts in accordance with branch goals. This role promotes and cross sells bank products and services.

Duties and Responsibilities:

• Responsible for opening all consumer and business accounts and services.
• Complies with all applicable regulations, policies and procedures.
• Assess customer needs and cross sell products and services.
• May function as Teller, Teller Supervisor or Assistant Branch Manager as needed.
• Supports and contributes to the attainment of branch goals.
• Refers new business to company subsidiaries, such as insurance, mortgage and brokerage.
• Resolves customer concerns and ensures problem resolution.
• Develops and builds customer loyalty.
• Follows up on referrals made by other team members.
• Assists with loan origination and processing as needed.
• Answers customer inquiries relating to products, rates and services.
• Provides ancillary services such as notary services.
• Responsible for tracking and monitoring of all required documentation.
• Adheres to work schedules.
• Provides assistance to other retail staff on new account issues.
• May participate in community activities and events.
• Completes required BSA/AML training and other compliance training as assigned.
• Perform any other related duties as required or assigned.

Work Environment: Will be discussed with applicant.

Hiring Process: Apply via company website.

Days and Hours: Full Time position; complete work schedule will be discussed with applicant.

Pay: $15.00 to $23.00 per hour; depends on experience. Benefits are offered.

Equal Employment Opportunity Employer - M/F/D/V