Senior CLERK OPS - 48006356

Senior Clerk Ops - 48006356

The Florida Department of Education Office of K-12 School Choice has an open position for a Senior Clerk (OPS) who will serve as a Bilingual Customer Service Representative for the School Choice Information Hotline. This position involves answering phone calls, addressing inquiries, and providing technical assistance to callers.

Duties and Responsibilities:

• Answer calls from the School Choice Information Hotline for the Office of Independent Education and Parental Choice and provide accurate and detailed information regarding K-12 scholarship programs and other school choice programs in the office.
• Customer Service Representatives are required to know the statutes that regulate the K-12 scholarship programs and to interpret the language so that participants can understand and comply with the law.

Who We're Looking For:

This is a great opportunity for someone who is capable of clear communication with others in a courteous and professional manner. Ideal for students, retirees, and others seeking part-time employment.

Minimum Qualifications:

• Two years of previous part-time or full-time employment is preferred.
• Ability to communicate effectively including verbal and written communication.
• Proficiency in Microsoft Office Suite.

Preferred Qualifications:

• Preference will be given to applicants who are bilingual in Spanish and have knowledge of laws, rules, policies and procedures relating to K-12 educational programs.

Office of K-12 School Choice Mission Statement:

The mission of the Office of K-12 School Choice is to support quality public and private educational choice programs by providing information and assistance to promote successful outcomes for students, families, institutions, and communities. Every day the Department of Education works hand in hand with parents, teachers, educators, and community members to improve Florida's education system for students of all backgrounds and abilities. Our site reflects this cooperative relationship and the role that so many Floridians play in ensuring student success.

Working for the State of Florida has benefits!

• State Group Insurance coverage options
• Retirement plan options, including employer contributions
• Nine paid holidays and a Personal Holiday each year
• Annual and Sick Leave Benefits
• Student Loan Forgiveness Program
• Flexible Spending Accounts
• Tuition Fee Waivers
• Ongoing comprehensive training provided
• Career Growth
• Highly skilled, professional environment
• Maternity and Parental Leave Benefits

OPS employees do not participate in state group insurance or the state retirement system. OPS employees may participate in the State of Florida 457 Deferred Compensation Plan. OPS employees may wish to inquire into the following state programs:

• The "Florida Discount Drug Card" program
• The "Cover Florida" Health Care Access program
• The "Florida KidCare" Health Insurance program

Background Screening Requirement:

It is the policy of the Florida Department of Education that applicants for employment/volunteer undergo Level 2 background screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer. You will be required to provide your Social Security Number to conduct required verifications.

Selective Service System (SSS) and Requirement:

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Other Personal Services (OPS) or Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

Location: Tallahassee, FL, US, 32399