Records Technician OPS - 60933286

Records Technician Ops

The State Personnel System is an E-Verify employer. Requisition No: 863910 Agency: Children and Families Working Title: Records Technician Ops - 60933286 Pay Plan: Temp Position Number: 60933286 Salary: To Be Updated Posting Closing Date: 10/30/2025 Location: New Port Richey, Pasco County, Florida

Saturday – Tuesday 7:00 am to 5:00 pm Occasional holidays on an on-call basis

What You Will Do:

In this position, you will be responsible for receiving, reviewing and assigning all abuse reports received from the Florida Abuse Hotline. Additionally, you will follow up with the appropriate supervisory personnel to ensure they are aware of pending investigations and staff assignments.

How You Will Make An Impact:

• Print and review all abuse reports received from the Hotline and OTI requests called in from other counties.
• Review appropriate databases for previous or open investigations and child family involvement with other family safety programs.
• Provide clerical support for a multi-function Family Safety Unit
• Prepare intake case records for Child Protective Investigator for cases received over the Child Abuse Hotline.
• Assign cases to CPI or CPI Supervisor
• Package investigation information and conduct diligent searches
• Archive case files and maintain rotation and case logs

Qualifications:

High school diploma or equivalent

Microsoft Office Suite experience

Two years of clerical experience preferred

Must be able to work weekends and holidays

Additional Information/Requirements:

Some agency positions may require successful completion of pre-interview assessment or work sample prior to interview.

Ability to speak/read/write Spanish or other foreign language may be considered in the selection process as determined by the Agency need at the time of interview.

Knowledge, Skills and Abilities:

Knowledge of the principles and techniques of effective communication

Knowledge of the methods for organizing and presenting data.

Ability to utilize problem-solving techniques.

Ability to prepare reports

Ability to make decisions in a timely manner.

Ability to understand and apply applicable rules, regulations, policies and procedures

Ability to plan, organize and coordinate work assignments

Ability to communicate effectively

Ability to establish and maintain effective working relationships with others

Candidate Profile (Application) Must Be Completed In Its Entirety:

Include supervisor names and phone numbers for all periods of employment

Account for and explain any gaps in employment so that the hiring process is not delayed.

Experience, education, training knowledge, skills and/or abilities, as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits. For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Growth Opportunities: With 12,000 employees across the state, DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.

About Department of Children and Families: Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. Vision: We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world-class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families. Values: A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve.