Product Line Support Manager

Product Line Support Manager

Build the Future with Us — EquipmentShare is hiring a Product Line Support Manager. At EquipmentShare, we're not just filling a role — we're assembling the best team on the planet to build something that's never been built before. We're on a mission to transform an industry that's been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We're hiring a Product Line Support Manager to support our Corporate HQ in Columbia, MO and we're looking for someone who's ready to grow with us, bring energy and drive to their work, and help us build the future of construction.

The Product Line Support Manager is responsible for overseeing and managing the development, feedback, and strategy of service best practices related to the product line OEMs (aerial, dirt, advanced solutions, compaction/tooling, engine and components). This role will work closely with cross-functional teams to ensure other projects and product lines meet expectations and needs. This position is fully remote. Salary range: $112K-$128K. Factors including past experience and location may affect final compensation rate.

Primary Responsibilities

• Lead special assignments, delegate, drive, and assign tasks
• Ensuring all product line OEMs are aligning with the overall market vision and deliver maximum value on equipment reliability and servicing improvements
• Responsible for a collection of products that share similar functionalities or target the same customer segment
• Monitor feedback from the field to set overarching vision and roadmap for the product line, considering market trends, competitor analysis, and customer needs
• Work closely with multiple teams, ensuring alignment on product line goals and coordinating efforts across different teams, products and service support initiatives
• Act as primary liaison between product line service stakeholders and EquipmentShare

Why EquipmentShare?

Because we do things differently — and we think you'll feel it from day one. We're a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn't just run our business — it also makes your job easier, safer, and more connected. Whether you're behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward. We're a team of problem-solvers, go-getters, and builders. And we're looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

Competitive compensation, full medical, dental, and vision coverage for full-time employees, generous PTO + paid holidays, 401(k) + company match, gym membership stipend, wellness programs (earn PTO and prizes!), company events, food truck nights, and monthly team dinners, 16 hours of paid volunteer time per year — give back to the community you call home, career advancement, leadership training, and professional development opportunities.

About You

You want to be part of a team that's not just changing an industry for the sake of change — we're transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you're excited about the opportunity to grow within a fast-paced, mission-driven environment. We're looking for people who: see challenges as opportunities, embrace change and continuous improvement, bring energy, effort, and optimism every day.

Skills & Qualifications

• Analytical: evaluate complex info and trends
• Leadership traits: strategic thinking
• Align initiatives with overall business objectives (purposeful and impactful)
• Problem-solving: overcome challenges during strategy implementation
• Communication skills: articulate strategic vision
• Financial acumen: ensure projects are feasible and deliver maximum ROI
• Project management skills: essential for cross-functional teams
• Innovation: adaptable
• Collaboration skills
• Planning skills
• Technical skills

Education and Experience

High School Diploma or Equivalent Education or Experience required, at least 10 years of Diesel Technical experience

Physical Requirements

Must be able to sit for prolonged periods at a desk and work on a computer, must be able to at times lift up to 25 pounds at a time

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life. We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do. EquipmentShare is an EOE M/F/D/V.