Principal Servicenow Engineer - Global Information Security

Principal ServiceNow Engineer - Global Information Security

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary

Bank of America is looking for an experienced, senior-level ServiceNow developer to help implement ServiceNow's SecOps modules in a new, "greenfield" ServiceNow instance. This job is responsible for defining and leading the engineering approach for ServiceNow SecOps modules at the program or portfolio level to deliver key business outcomes. Job expectations include familiarity with at least one area of engineering, acting as a "go to" reference across the organization, and applying knowledge to improve technical competencies through recruitment and development activities.

Key Responsibilities

• Develop the engineering approach for the ServiceNow Vulnerability Response (VR) solution and work with cross-functional teams to develop/analyze/deliver the implementation.
• Lead the definition, design, and development of ServiceNow VR feature configurations, which span multiple teams and explore solution alternatives as needed.
• Provide thought leadership on ServiceNow development practices and platform capabilities.
• Lead technical oversight for development teams, including design reviews, ensuring adherence to best practices, and implementing continuous improvement processes.
• Define the technology tool stack for the ServiceNow VR solution within range of internally approved and supported technologies.
• Explore state-of-the-art technologies to improve development efficiencies, quality of test/QA coverage, and release management.
• Lead and assume responsibility for the end-to-end test strategy/creation/adherence, and the integration between teams for the program/portfolio solution.
• Act as the "go to" resource across Bank of America's Cybersecurity organization for ServiceNow VR development expertise.
• Collaborate with cross-functional teams, including IT, Asset Management, and Risk & Compliance, to ensure alignment of SecOps and core platform processes.
• Contribute to the organization's ServiceNow roadmap to plan investments in system maintenance, upgrades, improvements, and additions that align with the organization's long-term goals and objectives.

Required Qualifications

• 5+ years of experience developing on the ServiceNow platform, across multiple modules and core platform capabilities.
• Experience implementing the ServiceNow VR module (required) and configuring ServiceNow Workspaces, Flows, ACLs, Script Includes, Business Rules, UI Actions/Pages, Forms, Playbooks, Portals, and/or Reports.
• High level of proficiency with HTML, CSS, JavaScript, AJAX development.
• Experience designing, configuring, and developing integrations with the ServiceNow VR module, including Scripted REST APIs.
• Experience supporting ServiceNow platform upgrades and remediating skipped changes.
• Advanced scripting experience utilizing best practice formatting and comments in Script Includes, Business Rules, etc. Familiarity with Agile development practices.

Soft Skills

Demonstrated ability to lead and mentor technical teams, fostering a collaborative and knowledge-sharing environment. Excellent problem-solving and analytical skills, with a proactive approach to identifying and addressing technical issues when they arise. Strong written and verbal communication skills, with the ability to communicate complex concepts to non-technical stakeholders and collaborate effectively across teams.

Desired Qualification

Bachelor's degree in Computer Science, Cybersecurity, or a related field is preferred but not required.

Desired Certifications

• ServiceNow Certified Systems Administration (CSA) certification.
• ServiceNow Certified Application Developer (CAD) certification.
• ServiceNow Certified Implementation Specialist (CIS) – Vulnerability Response.
• ITIL v3 or v4 Certification preferred.

Skills

• Automation
• Influence
• Result Orientation
• Stakeholder Management
• Technical Strategy Development
• Application Development
• Architecture
• Business Acumen
• Risk Management
• Solution Design
• Agile Practices
• Analytical Thinking
• Collaboration
• Data Management
• Solution Delivery Process

This job will be open and accepting applications for a minimum of seven days from the date it was posted. Shift: 1st shift (United States of America) Hours Per Week: 40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.