Patient Services Manager

Patient Services Manager – Food & Nutrition Services

Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences. The company's comprehensive Mindful Choices® wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for the past five years, and Training Magazine's Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members.

Ready to lead with purpose? Discover how our Patient Services Managers make a difference everyday.

Location: University of Miami Hospital

Schedule: Monday–Friday, with rotating weekends and holidays

Overview:

Join our dynamic team at the University of Miami, where we proudly serve patients, staff, and visitors in a world-class healthcare environment. We are seeking a Patient Services Manager to oversee the patient service line within our Food and Nutrition Department.

Key Responsibilities:

• Manage daily operations of the patient service line, included but not limited to the call center, diet office, tray line, and tray delivery staff.
• Lead, coach, and develop team members to ensure exceptional service and compliance with safety and quality standards.
• Participate in broader departmental responsibilities such as inventory management, ordering, scheduling, audits, and peer reviews.
• Maintain clear and effective communication with satellite teams and collaborate across departments.
• Oversee meal service operations for both the main hospital and affiliated centers, including an inpatient cancer center and ambulatory eye hospital.

Qualifications:

Proven leadership experience in food and nutrition or healthcare foodservice operations. Strong organizational, communication, and coaching skills. Ability to thrive in a fast-paced, team-oriented environment.

Schedule: Full-time, Monday–Friday, with rotating weekends and holidays required.

Why Join Us:

Morrison Healthcare is a leading national food and nutrition services company dedicated to serving hospitals and healthcare systems with excellence, innovation, and compassion. Be part of a mission-driven organization where your leadership makes a daily impact on patient satisfaction and care.

Associates at Morrison Healthcare are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws.

Applications are accepted on an ongoing basis. Morrison Healthcare maintains a drug-free workplace. Req ID: 1480633