Patient Service Specialist

Patient Service Specialist

Join the Cleveland Clinic Florida's Weston Family Health Center and become a part of one of the most respected healthcare organizations in the world. Weston Family Health Center provides the communities in and around Weston with top-quality preventative health care, management of chronic conditions, and more. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a patient service specialist supporting orthopaedics, you will help facilitate a positive experience for patients and their families. Using your customer service skills, you can assist in ensuring the unit runs smoothly and patients feel informed and at ease. The patient service specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic. A caregiver in this role works days from 8:00 a.m. - 5:00 p.m. A caregiver who excels in this role will:

• Provide a comprehensive, proactive and 'patients first' experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established heart model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on mychart and appointment pass.

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an associate's degree and one year of experience OR a bachelor's degree
• Working knowledge of PC window applications sufficient to input and retrieve data

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology
• Previous medical office experience
• Customer service experience in a medical setting

Our caregivers continue to create the best outcomes for our patients across each of our facilities.

Physical requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal protective equipment:

• Follows standard precautions using personal protective equipment as required.

Pay range salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: women / minorities / veterans / individuals with disabilities.