OPS Senior CLERK - 64964558

Ops Senior Clerk

The position serves as an OPS Senior Clerk and works under the general supervision of the Public Health Services Manager A-SES, position 64057408, Clinical Services and provides professional support and technical assistance to the staff, community agencies, and to the general public. The employee must exercise independent judgment, initiative, and excellent communication and motivation skills; interact courteously and professionally with internal (fellow co-workers) and external customers (clients/vendors/members of the community). This position will work primarily at the Orange City Clinic site but may occasionally be required to perform duties at other clinic sites within the Florida Department of Health in Volusia County based on clinic needs. Excellent customer skills and professionalism in all interactions. Acts as Call Center Operator. Answers high volume incoming calls; schedules appointments accurately according to client need and appropriate schedule templates and transfers calls; speaks clearly and concisely, exercising tact and providing accurate information; accurately and efficiently; interacts positively and professionally with nurses and other clinic staff to assure client needs are met; accurately disseminates information to the general public concerning FDOH-Volusia services. Provides support in other clerical areas as needed; front desk, verifies and updates client demographics, insurance, income, accurately updates client HMS record as indicated, scans all required documents, correctly linking documents to client HMS record; performs accurate data entry into HMS and FL SHOTS; verifies immunizations in FL SHOTS and provides copies of immunization records to clients; accurately documents 'No Shows' in EHR. This position requires handling confidential client social security numbers to perform job duties. The above duties are performed according to FDOH Volusia policies and procedures and are periodically reviewed for accuracy and timeliness per medical record audits. Excellent customer skills and professionalism in all interactions. Receives requests for Release of Medical Records, scanning when necessary as well as providing copies of results. Documents in the EHR when providing results and logging the release according to HIPAA guidelines. Immediately informs supervisor upon receipt of subpoenas or requests for medical records from law enforcement officers. Assists with data entry for outreach events and clinic services as needed. Assists as needed with billing ensuring accurate application of the Sliding Fee Scale based on verification of client income; accurately completes billing of services in HMS based upon services provided in a timely manner; accepts payment for services from client, documents payment in HMS and issues receipt to client; accurately maintains a cash drawer, following FDOH Volusia's cash drawer policies. The above duties are performed according to FDOH Volusia policies and procedures and are periodically reviewed for accuracy and timeliness per medical record, billing, and cash drawer audits. Performs other related duties as assigned by supervisor. Completes timesheet, EARS, and mandatory training in a timely and accurate manner in accordance with agency policies. Attendance and participation in staff meetings/trainings Performs other related duties, including Emergency Duty.

Required Knowledge, Skills, and Abilities:

• Ability to operate a multi-line telephone
• Knowledge of general office procedure and practices
• Ability to utilize a desktop computer

Qualifications:

• Minimum - Must have two years of customer service work experience
• Must have experience working in a healthcare setting
• Must have experience with any of the following database systems: HMS, FL SHOTS, FLMMIS
• Preferred - Ability to plan, organize and coordinate work activities
• Ability to communicate effectively

Where you will work: 775 Harley Strickland Blvd, Orange City Fl, 32763

The benefits of working for the State of Florida:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers' Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.