OPS HUMAN Services Program Specialist - 64964573

Ops Human Services Program Specialist

This position provides case management to persons infected and affected by HIV/AIDS within the two-county area of Volusia and Flagler Counties (Area 12). This position provides case management activities through office or field visits according to the guidelines established by the Florida Department of Health Bureau of Communicable Diseases HIV/AIDS Section and the Area 12 HIV/AIDS Program Office. This position reports to the Senior Human Service Program Spec-SES (64067641). Specific duties are as follows:

• Completes comprehensive needs assessments of individuals presenting themselves for assistance through the agency.
• Develops individualized care plans to address identified needs.
• Responsible for the implementation and oversight of care plans.
• Ensures Ryan White services are consistently used as the payer of last resort.
• Updates all required information regarding payer source eligibility on his/her clients in the FL RW Portal, CAREWare and HMS Databases within three business days.
• Completes and maintains accurate documentation of all client-specific activities.
• Promptly links clients to appropriate agencies for services and activities required to assist the client in achieving the goals and objectives identified in their care plan.
• Facilitates linkage and re-engagement activities for clients who appear to be out of care.
• Authorizes for transportation for clients to receive medical services and other social aid services (including provision of food vouchers) as needed.
• Educates clients concerning HIV, its transmission and complications, HIV risk reduction, insurance and entitlements.
• Advocates for clients and assists with navigation, referrals and enrollment.
• Completes Acuity Assessments including the following areas: Basic needs (i.e., financial, nutrition); Co-morbidities; Dental; Family planning. Health insurance/medical care coverage; HIV disease state; Housing/living arrangements. Mental health; Risk behaviors; Self-sufficiency (i.e., activities of daily living, literacy. Substance use; Transportation; Treatment adherence.
• Clients are contacted based on their acuity level and monitored accordingly.
• Attends and participates in general staff meetings, staff development, such as team/staff meetings and in-service/continuing education.
• Attends computer skills training classes as needed.
• Performs related duties as necessary including public health services during disaster.
• Maintains timely submission of EARs and timesheets.
• Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Ability to work with HIV/AIDS clients
• Skilled at verbal communication, telephone etiquette, and use of DOH-Volusia telephones
• Ability to provide guidance and assistance to clients, coworkers, and community partners
• Ability to maintain confidential patient information meeting all HIPAA protocols

Qualifications:

• Minimum - Must have experience working with individuals either newly diagnosed or living with HIV/AIDS
• Preferred - Knowledge of State of Florida Ryan White comprehensive case management guidelines
• Skilled in use of CAREWare and the Health Management System (HMS)
• Ability to maintain effective working relationships with others

Where You Will Work: 1845 Holsonback Drive, Daytona Beach 32117

The Benefits of Working for the State of Florida:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements)
• Workers' Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.