OPS Health Information Specialist - 64911201

Ops Health Information Specialist

This is a part-time position working 29 hours per week. This position is assigned to the Health Information Management (HIM) Office as an Ops Health Information Specialist with the Department of Health Collier County (DOH-Collier). The incumbent must be able to work with a team and must be able to communicate effectively with clients and representatives from 3rd party insurance companies, Medicaid, and Medicare for the verification of insurance and coverage. Additionally, this position serves as a key member of a health information management team responsible for client scheduling, registration, clinic check-in/check-out, fee collection and other billing functions. Contributes to the organization's culture of performance excellence by actively seeking to improve personal and organizational performance through measurement, analysis, knowledge management, and processes improvements and participation in performance management committees, councils, and/or workgroups. Continuously demonstrates the Department's ICARE values. This position reports to the Health Center Administrator.

Your Specific Responsibilities:

• Provides customer service in person and over the phone
• Calls clients to remind them of their appointments
• Makes clinic appointments utilizing Health Management System (HMS)
• Registers clients for service in HMS
• Determines financial eligibility and payment status
• Enters services into the service and billing module in HMS
• Makes copies of Medical Records as requested by authorized personnel
• Verifies payment source for each client prior to visit
• Registration of children in FL Shots
• Verification of Medicaid, Medicare, and 3rd party insurance participation
• Perform cashiering duties for client payment services.
• Time sheet and EAR entry within the required time frame
• Subject to emergency duty in the event of a natural disaster
• Completion of all mandatory or assigned trainings within the required time frame

Required Knowledge, Skills, and Abilities:

• Knowledge of administrative and clerical procedures and systems
• Knowledge of and sensitivity to cultural and linguistic competence.
• Knowledge of basic arithmetic
• Skilled in using personal computers, various software, email, and database management
• Skilled in typing and the use of word processing equipment
• Skilled in the use of computers, specifically Microsoft applications (Word, Excel, Outlook, etc.)
• Ability to operate basic office equipment including a switchboard phone system, fax machine, copiers, and printers
• Ability to interact with the public and other DOH staff in a professional, courteous, and effective manner
• Ability to organize and maintain filing systems
• Ability to effectively communicate in writing and verbal
• Ability to establish and maintain effective working relationships with others
• Ability to handle telephone calls in a courteous and effective manner
• Ability to be resourceful and proactive when issues arise
• Ability to work independently
• Ability to follow instructions
• Ability to review data for accuracy and completeness
• Ability to accurately enter data into client management system and retrieve information and use search tools
• Ability to serve a diverse population
• Ability to work flexible hours to meet needs of department or program
• Ability to apply continuous quality improvement tools and techniques to monitor outcomes and improve deficiencies

Qualifications:

• REQUIRED:
• Fluency in English and Spanish (both verbal and written).
• Possession of a valid driver's license and reliable transportation.
• Able to lift 25 pounds and climb on small ladders.
• Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
• PREFERRED:

Florida Department of Health Mission, Vision, and Values:

Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision: To be the Healthiest State in the Nation.

Values: Innovation: We search for creative solutions and manage resources wisely. Collaboration: We use teamwork to achieve common goals & solve problems. Accountability: We perform with integrity & respect. Responsiveness: We achieve our mission by serving our customers & engaging our partners. Excellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work: Immokalee, Florida