OPS Distributed Computer Systems Analyst - 64801665

Ops Distributed Computer Systems Analyst

The State Personnel System is an E-Verify employer. Requisition No: 859534. Agency: Department of Health. Position Number: 64801665. Salary: $20 per hour. Posting Closing Date: 09/08/2025.

Your specific responsibilities: Monitor service desk ticketing system ensuring that all customers' requests are responded to and resolved in a timely manner and maintain communications with customers throughout the problem resolution process. When appropriate, escalate problems following established procedures. Provide troubleshooting and technical support in person, via phone, Teams, and email. Support includes providing technical assistance to users, account administration, application support, and use of computer equipment. Set up computer equipment, manage computer accounts, and assist with equipment maintenance and repairs, including, but not limited to, computers, printers, scanners, mobile devices, and fax machines. Employee is expected to identify and meet the needs of customers to provide excellent customer service. Employee should be helpful, cooperative, polite, respectful, and concerned at all times when interacting with customers.

Required knowledge, skills, and abilities: Knowledge and experience working with Microsoft Windows operating systems. Knowledge and experience working with desktop applications, including Microsoft Office and Adobe. Ability to perform hardware and software troubleshooting. Skilled in the use of computer devices, mobile devices, printers, and scanners. Knowledge and experience with Microsoft Active Directory. Knowledge and experience with Microsoft SharePoint. Ability to communicate information effectively both verbally and in writing. Ability to work both independently and in a team. Ability to determine and follow priorities. Ability to provide excellent customer service.

Qualifications: Minimum – Experience in IT support from either employment or school. Preferred – Degree in IT field of study; IT certifications like CompTIA A+ or Microsoft MTA.

The benefits of working for the State of Florida: State of Florida 401(a) FICA Alternative Plan (mandatory). Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office). Workers' Compensation (mandatory, if needed). Reemployment Assistance (Unemployment Compensation) (mandatory, if needed). Deferred Compensation (voluntary). Employee Assistance Program (voluntary). And more! For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. Successful completion of a drug test is a condition of employment for safety-sensitive positions. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov. If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location: Tallahassee, FL, US, 32399 Nearest Major Market:Tallahassee