Operations Analyst I - 64005551 1

Operations Analyst I

The State Personnel System is an E-Verify employer. Requisition No: 863603 Agency: Department of Health Working Title: Operations Analyst I - 64005551 1 Pay Plan: Career Service Position Number: 64005551 Salary: $37,000 - $39,000 Annually Posting Closing Date: 10/31/2025

Thank you for your interest in career opportunities with the Florida Department of Health in Polk County. If you are looking to establish a successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join our team! Applicants will be contacted directly if selected for an interview.

Your specific responsibilities:

• Provides direct operational support to the Environmental Public Health Director, including typing letters and answering phone calls.
• Assists Environmental Public Health Director and supervisors within the Division with personnel and position classification actions as requested.
• Prepares prescreening, interview, and final candidate packets for all hires. Works with HR to ensure all hiring paperwork is completed and jobs are posted. Contacts and schedules applicants for interview.
• Keeps all interview and screening forms organized by program and position title in folders on the public drive.
• Ensures emergency rosters and fire drill documents for the division are updated monthly.
• Participates in employee recognition programs by printing certificates, welcome signs, and name plates.
• Maintains the departmental organizational chart and updates the chart monthly, ensures accuracy of staff and position titles.
• Schedules and coordinates departmental meetings, arranges locations, contacts speakers, creates agendas, ensures all audio/visual technology is working for meetings, arranges for CEUs for staff.
• Assists in planning the annual Polk Environmental Public Health preparedness meeting.
• Works cooperatively with all clerical staff and supervisors across the Division.
• Conducts cell phone drills monthly for all staff that have state cell phones and reports findings in monthly report. Reports any issues to the Environmental Public Health Director promptly.
• Tracks vehicle GPS reports and acts as liaison with Verizon to maintain and/or add new GPS units to vehicles. Provides GPS reports and updates in monthly report.
• Assists staff and supervisors with STMS and travel. Independently reads and understands DOH travel policy to assist staff in preparing travel. Acts as Travel Champion for the division.
• Works in FIRS to assist director and supervisors in monitoring budget and expenses. Assists department supervisors in annual budget planning as needed.
• Pulls reports from EHD weekly to provide to director and supervisors to monitor inspection quotas, re-inspections, and complaints.
• Assists director in data collection and basic analysis for strategic planning and other departmental metrics.
• Assists in EHD data clean up projects and database migration for Polk.
• Records management - works with director and program supervisors to ensure records are dispositioned according to records retention schedules. Inputs record data into approved systems and works with information security to dispose or file records per retention rules.
• Works easily with databases and can create complex Excel spreadsheets to monitor and record records for disposition.
• Must have ability to focus on complex data entry projects ensuring accuracy and timely completion.
• Understands records retention set forth by the department and can work independently on projects. Able to work in TEAMS and Share point databases with others.
• Conducts a minimum 250 customer satisfaction surveys annually for the Water, Facilities, and DEP programs. Logs responses in an Excel spreadsheet and provides survey results in monthly report and communicates directly to Environmental Public Health Director any issues identified.
• Coordinates and communicates community outreach educational material.
• Sends emails to community partners such as realtors, day care facilities, schools, and the general public.
• Manages public requests for Radon kits by keeping kit numbers in an Excel spreadsheet and logging kits that are distributed.
• Locate and book Radon outreach functions, coordinate with epidemiology staff as needed, provide all details on set-up, arrival, tables, break-down for functions.
• Attend Radon Program outreach functions including working at the booth to educate the public on Radon.

Other duties & responsibilities: Perform special assignments, research, and associated work as required. Participate in Disaster Preparedness as necessary.

Required knowledge, skills, and abilities:

• Knowledge of methods of data collection and analysis.
• Knowledge of the principles and techniques of effective communication.
• Skill in utilizing computer programs such as Excel, PowerPoint, Word, and Publisher.
• Skill in maintaining a professional demeanor.
• Skill in attention to detail and accuracy.
• Skill in records retention processes and procedures.
• Ability to work easily with Environmental Health database systems such as EHD, OCULUS, and Oracle; and the network folder system, Share Point, or other shared programs.
• Ability to collect, evaluate and analyze data in a logical format for presentation in reports or other documents.
• Ability to query data and understand reports.
• Ability to understand and apply applicable rules, regulations, policies, and procedures.
• Ability to utilize problem-solving techniques.
• Ability to work independently.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to deal with high stress situations calmly and effectively.
• Ability to organize, plan, and prioritize work and complete multiple assignments in a timely manner.
• Ability to manage time effectively and productively.
• Ability to communicate information and ideas in writing so others will understand.
• Ability to maintain confidentiality in all duties.
• Ability to establish and maintain effective working relationships with coworkers and others.
• Ability to collaborate with others and work effectively in a team environment.
• Ability to independently solve problems.
• Ability to conduct interviews or surveys on the phone or in person.

Qualifications:

• Valid Florida Driver's License or the ability to obtain one within 30 days of employment.
• Preferred: Higher education in business, program operations, statistics, program research, engineering, or administrative.
• Preferred: 2-3 years' experience in government or business operations/administration.
• Required: High School Diploma or GED

Other job-related requirements for this position:

• Emergency Duty: Incumbent may be required to work before, during, and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
• Confidentiality: Incumbent may have access to records containing Social Security numbers in the performance of their job duties.

Where you will work: Bartow, FL

The benefits of working for the State of Florida:

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration.

Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to