Operations Analyst I - 64005239

Operations Analyst I

This is a responsible position, which requires the incumbent to work independently and use good judgment regarding enforcing standard operating procedures for the Florida State Health Online Tracking System (SHOTS), the statewide immunization registry. This position requires extensive work with the Florida healthcare provider community and always representing the department positively and professionally. The incumbent in this position must also be capable of understanding and observing appropriate protocol about all standard operating procedures for the program. The incumbent must also maintain a thorough working knowledge of the Florida SHOTS system and its functionality to address end-users' requests appropriately.

Your Specific Responsibilities:

• Enrollment Processing - Maintain working knowledge of standard operating procedures to review, evaluate process, and correct enrollment applications while categorizing non-enrollable applications for proper and timely follow-up for the Florida SHOTS system. Timely enrollment processing goal is one (1) day.
• Enrollment Issues Resolution - Utilizing standard operating procedures, the incumbent will regularly perform audits of the Florida SHOTS database, identify enrollment issues, and either resolve the issue or report the issue to the supervisor with reasons and timeliness. The enrollment roster is to be reviewed once a month or more often, and resolutions must be completed before the enrollment or issue expiration dates.
• Enrollment Support - Utilizing standard operating procedures and knowledge of the Florida SHOTS system, the incumbent will properly resolve issues for end-users and report the findings. Timely response to communications is two business hours with a direct response or forwarding to the supervisor.
• Training Support- The incumbent will assist with end-user training, including developing and maintaining web-based training, user manuals, and end-user coaching. Web-based training and user manual support must be coordinated to ensure the products are ready for deployment with the associated release.
• Administrative Support - Working within standard operating procedures, the incumbent will provide support in the administrative aspects of the Florida SHOTS system, including timely record scanning, filing, and organization maintenance.
• Enrollment Documentation - The incumbent will periodically review standard operating procedures and recommend updates to the supervisor based on system and process changes.
• Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge of methods of data collection and analysis.
• Ability to collect, evaluate, and analyze data.
• Ability to organize data logically for presentation in reports, documents, and other materials.
• Ability to conduct fact-finding-solving research.
• Ability to plan, organize, and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships.

Qualifications:

• High School Diploma or equivalent
• Preferred: 1-3 years' experience

Where You Will Work: Tallahassee, FL

The Benefits of Working for the State of Florida:

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration.

Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.