Office Operations MGR. I - SES - 50202102

Office Operation Manager I

The Office Operation Manager I position is with the Florida Department of Veterans' Affairs, Bureau of Veterans' Claims, VA Regional Office. This position offers an annual salary range of $45,500 to $48,000, paid bi-weekly. Benefits include an excellent retirement package, optional deferred compensation plan, health, vision, and dental insurance, disability coverage, and other supplemental insurance options. Additionally, there are paid vacation and sick leave, nine paid holidays, a personal day, and a tuition waiver for State Universities and Community Colleges.

The Office Operation Manager is responsible for managing the Administrative Section, supervising the admin team, and acting as the certification coordinator for the Children and Spouses of Deceased or Disabled Veterans Scholarship program (CSDDV). The role involves regular conferences with Florida Department of Education personnel to ensure the integrity of the certification process and working in tandem with DOE personnel regarding appeals, complaints, and Congressional or Governor's inquiries.

The position also requires planning, managing, and coordinating training and development activities for the Benefits and Assistance department. This includes overseeing the development of instructional materials, coordination of educational content, and the incorporation of current technology into instruction both within the Learning Management System (LMS) and outside of it, both in-person and online learning, staff development, and training.

Minimum qualifications for the Office Operation Manager I include current employment with the Florida Department of Veterans' Affairs, three years of office management employment experience, proficiency in Microsoft Office Suite, especially Excel, the ability to proofread official documents, excellent customer service and interpersonal skills, membership in the Armed Forces of the United States under honorable conditions, and completion of Level 2 background screening and due diligence process.

The incumbent will perform professional administrative duties in support of the Bureau of Claims Services, including reviewing incoming mail, claims, debt waivers, and developing specific trends, long-term forecasts, and projections. The position requires maintaining proficiency in Microsoft Word, Excel, Outlook, and PowerPoint, and working independently in administrative tasks.

Additional duties may include reviewing database reports to reduce and eliminate duplicate and erroneous entries, preparing reports of "missing money," and coordinating corrective action with responsible personnel. The incumbent will also work independently to review and interpret VA laws, rules, and regulations affecting veteran's entitlements in applying for state veteran's benefits with other State of Florida Agencies, compose and type routine office correspondence, maintain privacy of all clients' protected health information, and occasionally serve as backup receptionist and operate the Department switchboard.

This position is in the Selected Exempt Service system and is located in Bay Pines, FL, 33744. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation must notify the agency hiring authority in advance to allow sufficient time to provide the accommodation.