Mortgage Customer Service Representative

Mortgage Customer Service Representative

Pay Rate: $23/hrly Office Location: Tampa, Florida, 33634 Schedule: Monday - Friday 8:30am-5:30pm

Responsibilities

Handle roughly 80 loans in the pipeline at any given time. Candidate will also field any "rollover" calls that are in others' queues, if the primary contact is unable to grab the call. Take any inbound calls from current borrowers to discuss loan status or answer any questions they have. Calls will get routed to assigned associate, and then cascaded to someone with same skill level if POC unavailable. Make time set outbound calls to customers to update them on current status of the loan or give them future expectations of what they might need to gather to keep loan moving. Make systematic outbound calls to update a status change in the loan and let borrower know the next step their file is moving too. After every call there will be an email sent to the borrower to verify and confirm conversation and any potential next steps. Document call in client contact system for internal reference purposes. Schedule closing times with borrower and can send out closing disclosures.

Skills & Qualifications

Mortgage and/or financial services call center experience is a plus. General understanding of applicable Federal, State and Local mortgage regulations a plus. Must be a team player with strong attention to detail and able to work independently. Proven track record at delivering timely and accurate information in a fast-paced environment. Excellent critical thinking, problem solving, mathematical skills and sound judgment. Effective time management skills to deliver work on time. Capable communicator, written and oral. Strong negotiation skills with ability to effectively resolve problems. Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tampa,FL.

Application Deadline

This position is anticipated to close on Oct 31, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.