Member Service Representative

Member Service Representative (Digital Services)

TEKsystems is currently hiring Member Service Representatives to start with a Fortune 100 Financial Institution in Pensacola, FL! Position: Member Service Representative (Digital Services)

Job Description

To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction. Handle a call volume of 80-100+ calls daily.

Qualifications

High School Diploma/ GED required. 1-2 years of recent customer service experience working directly with customers (call center, collections, banking). Ability to work in a fast-pace high-volume call center environment. Professional written and verbal communication skills. Strong computer knowledge and data entry/typing skills.

Training

First 6 weeks of training is FULLY onsite. Monday - Friday, 8:30am - 5pm. Schedules available (after training): Sunday - Friday (Saturdays off and 1 rotating off day during the week), 12:30pm - 10pm, 1:30pm - 10pm, 2:00pm - 11:30pm, 3:00pm - 12:30am.

Location

Pensacola, FL/ ability to work hybrid after training with 2 days onsite per week.

Pay and Benefits

The pay range for this position is $17.50 - $17.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Pensacola,FL.

Application Deadline

This position is anticipated to close on Nov 7, 2025.