Loan Servicing Operations Sr Representative

Loan Servicing Operations Sr Representative

Jacksonville, Florida

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for the servicing of loans. Key responsibilities include loan processing, researching, documenting loan history, and responding to customers, investors, or other third-party inquiries. Job expectations include handling moderately complex levels of transactions and providing support to senior management as needed.

Responsibilities:

• Services and processes loans, including foreclosure, mortgage, lending, and specialty loans, ensuring adherence to state and local regulatory requirements to minimize financial exposure risk.
• Performs transaction processing, loan research, and loan documentation, including loan history and activity.
• Analyzes requests and determines an appropriate course of action in accordance with guidelines and regulations for customer, investor, and other third-party inquiries.
• Provides status reporting to senior management as needed.

Skills:

• Attention to Detail
• Negotiation
• Problem Solving
• Written Communications
• Data Collection and Entry
• Record Keeping
• Recording/Organizing Information
• Research
• Strategic Thinking
• Decision Making
• Oral Communications

Required Skills:

• Ability to adapt quickly to change without negative impact to performance and/or productivity
• Strong organizational and time management skills to perform multiple tasks within limited time frames
• Excellent analytic and problem-solving skills
• Exhibit professional demeanor in all situations
• Excellent interpersonal and communication skills, written and verbal
• Strong phone skills with a proven track record of delighting customers
• Customer-centric focus
• Flexible, willing to learn and self-motivated

Desired Skills:

• Knowledge of titling processes with the DMVs
• 1 year in the financial industry
• Document Management
• Systems experience: BOSS, LINX, Magellan, FileNet

Shift: 1st shift (United States of America)

Hours Per Week: 40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status, or any other factor that is irrelevant to the performance of our teammates.

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.