Jr Technical Writer/video Tech Support Analyst

Jr Technical Writer/Video Tech Support Analyst

We are looking for a Jr Technical Writer/Video Tech Support Analyst to join our team in Clearwater, Florida. This is a contract to permanent position within the healthcare industry, offering a unique opportunity to combine technical writing expertise with video production skills. The ideal candidate will have a strong ability to create clear and accurate documentation while also producing high-quality video content for various purposes.

Responsibilities:

• Create and edit user manuals, installation guides, technical specifications, and other documentation to support products and services.
• Collaborate with engineers, product managers, and subject matter experts to gather and verify technical information.
• Transform complex technical concepts into clear, accessible content tailored to diverse audiences.
• Update and maintain documentation repositories to reflect product changes and new releases.
• Ensure all written materials align with company style guides and adhere to industry standards.
• Plan, shoot, and edit high-quality video content for training, marketing, product demonstrations, and internal communications.
• Set up and manage lighting, audio, and video equipment to achieve optimal production quality.
• Work closely with the marketing team to develop creative video concepts that support branding and organizational goals.
• Oversee video project timelines, ensuring timely delivery and adherence to quality expectations.
• Troubleshoot technical issues with equipment and software to maintain smooth operations.

Requirements:

• Bachelor’s degree in Technical Writing, Communications, Film Production, Media Arts, or a related field.
• Minimum of 3 years of experience in technical writing, including the development of user manuals and related documentation.
• At least 3 years of experience in videography, encompassing shooting, editing, and creating high-quality video content.
• Proficiency in using technical writing tools such as MadCap Flare, Adobe RoboHelp, and Microsoft Word.
• Expertise in video editing software including Adobe Premiere Pro, After Effects, and Audacity.
• Demonstrated ability to troubleshoot lighting, audio, and camera equipment effectively.
• Strong organizational skills with the ability to manage multiple projects and deadlines.
• Excellent communication skills, both written and verbal, to collaborate with teams and present content effectively.