IT Support

Desktop Technician

We are seeking a skilled and teachable Desktop Technician to join our team. The ideal candidate will have strong communication and presentation skills, a solid background in troubleshooting and fixing PCs (and possibly Macs), and experience with printer mappings and network support.

Key Responsibilities:

• Provide technical support for desktop computers, including troubleshooting and fixing hardware and software issues.
• Assist with printer mappings and ensure printers are properly connected and functioning.
• Support network-related issues and ensure smooth connectivity for all users.
• Communicate effectively with team members and end-users, providing clear and concise instructions and updates.
• Present technical information in an understandable manner to non-technical users.
• Be available for occasional weekend and after-hours work as required.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

Skills and Requirements:

• 5-10 years of experience with proven experience in desktop support, including troubleshooting and fixing PCs (experience with Macs is a plus).
• Strong understanding of printer mappings and network support.
• Excellent communication and presentation skills.
• Ability to learn quickly and adapt to new technologies and processes.
• Strong problem-solving skills and attention to detail. Ability to work independently and as part of a team.