IT Client Support High Volume Call Center

Associate Client Support Analyst

This work from home position requires that you live and will perform the duties of the position within 60 miles of an HCA Healthcare hospital. Available schedules (24/7 operation) include full-time 8 hour and 10 hour shifts, days, mid-day, evenings, and overnights, weekdays and weekends.

The Associate Client Support Analyst provides support for basic incident resolution and requests reported to the IT Service Desk for all HCA Organizations. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. This call center supports a 24/7 operation.

Provide technical support to the end user. Access all available support tools and staff to resolve issues. Provide troubleshooting, diagnosis, and repair for end user systems. Collect information through constructive customer conversation.

Qualifications include experience with call center techniques and competency in call center tracking tools. Prior experience supporting customers in use of application software is required. Proficiency in using support software tools is highly preferred. Mobile device support and Apple product support experience are highly preferred. Understanding of Healthcare technology industry is preferred. General desktop, basic network troubleshooting and support experience are highly preferred. Position requires high speed internet 60 MB download and 10 MB upload, no WiFi. CompTia certification is helpful.

Parallon offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include comprehensive medical coverage, dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans, auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, free counseling services, and resources for emotional, physical, and financial wellbeing. Additionally, there is a 401(k) plan with a 100% match on 3% to 9% of pay, employee stock purchase plan with 10% off HCA Healthcare stock, family support through fertility and family building benefits, referral services, consumer discounts, retirement readiness, rollover assistance services, preferred banking partnerships, education assistance, colleague recognition program, time away from work program, and employee health assistance fund.

Parallon provides full-service revenue cycle management for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. We also provide full-service revenue cycle management as well as targeted solutions for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices. HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

If you find this opportunity compelling, we encourage you to apply for our Associate Client Support Analyst opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.