Insurance Customer Service Representative

Insurance Customer Service Representative

Location: Troy, MI and Daytona Beach, FL

Pay Rate: $17/hour for English speakers, $18.50/hour for Spanish bilingual speakers

Start Date: January 2025

Training Schedule:

• First 4 weeks: Fully remote, Monday–Friday, 9:30 AM – 6:00 PM
• Weeks 5–8: Fully onsite for nesting and live calls

Post-Training Schedule:

• 10:30 AM – 7:00 PM or 11:30 AM – 8:00 PM
• Hybrid: 2 days onsite, 3 days remote (based on adherence, quality, and attendance)

Responsibilities:

• Handle 40–50 inbound calls daily related to new or existing homeowners' claims
• Answer questions such as claim status and perform claim intake (calls may last up to an hour)
• Provide professional, accurate, and empathetic support
• Apply strong problem-solving and resolution skills

Requirements:

• Minimum 1 year of recent customer service experience (call center preferred; front desk/admin considered)
• Proficient in Windows PC navigation and software systems
• Typing speed: 35 WPM or higher
• Strong verbal and written communication skills
• Reliable internet connection for remote work
• Reliable transportation for onsite requirements

Experience Level: Entry level

Job Type & Location: This is a Contract to Hire position based out of Daytona Beach, FL.

Pay and Benefits: The pay range for this position is $17.00 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a hybrid position in Daytona Beach, FL.

Application Deadline: This position is anticipated to close on Dec 16, 2025.

About TEKsystems: We are partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.