Insurance Customer Service Representative

Insurance Customer Support Representative

Now hiring: Insurance Customer Support Representative Location: Daytona Beach, FL Pay: $17/hr (English) | $18.50/hr (Bilingual – Spanish) Join Proctor – Where Your Career Takes Flight Are you ready to turn tough conversations into real solutions? Proctor is looking for resilient, sharp, and customer-focused individuals to join our team as Insurance Customer Service Representative. If you thrive and grow with a company that's scaling fast, this is your moment. Why Proctor? + Rapid Growth: From 300 to 1300+ employees — and we're just getting started. + Brand-New Facility: Work in our clean, modern Daytona Beach, FL office. + Career Advancement: Promotions available from Day 1 — mentor, team lead, supervisor, manager, and more. + Part of Brown & Brown Insurance: After 1 year, explore roles across the B&B family. + Monthly Bonuses: Up to $200/month for top performers. + 401(k) Match: Up to 5% + discounted B&B stock. + Benefits: Medical, dental, vision, PTO, life insurance, disability, HSA, and more.

What You'll Do + Navigate multiple systems to research and resolve issues. + Liaise between homeowners, lenders, and Proctor. + Document everything clearly in our claims system. + Make outbound calls when needed.

What You Bring + Working cellphone (for dual authentication) + 1 year of call center experience + Strong PC navigation and typing skills (35+ WPM) + Excellent verbal and written communication + Reliable transportation

Schedule & Training + Start Date: Jan 6 (30 days Training) | 9:30 AM – 6 PM (On-site) + Hybrid Eligible: After Training + ⏰ Hybrid Schedule: 10:30 AM – 7 PM | Mon–Fri Work Culture + Casual dress code (jeans & shirts OK — just no graphics or rips) + Cube-style setup with dual monitors and wired headsets + Live hotline support during calls + Clean, energetic, and collaborative environment

Ready to rise with Proctor? Apply now and be part of a team that's making a difference — one claim at a time.