Insurance Customer Service Representative

Insurance Servicing Customer Service Representative

Pay Rate: + English: $17/hr + Bilingual (Spanish): $18.50/hr Start Date: January 6, 2026 Location: Hybrid (First 30 days onsite, then hybrid based on performance) Training Schedule: 9:30 AM – 6:00 PM (First 30 days onsite) Post-Training Schedule: 10:30 AM – 7:00 PM (Hybrid) Important: No time off during the first 6 weeks of training.

About the Role

Join our Insurance Servicing team and become the go-to resource for borrowers, insurance agents, and financial institutions. You'll handle inbound calls related to homeowners insurance, providing accurate information and exceptional customer service in a fast-paced environment.

What You'll Do

• Handle 35–45 inbound calls per day (average call time: 11–14 minutes).
• Answer questions about insurance payments, coverage, and servicing.
• Communicate with borrowers, insurance agents, and financial institutions.
• Navigate multiple systems to research and document calls accurately.
• Resolve issues quickly and professionally while meeting quality standards.

Why You'll Love This Role

• Competitive Pay – $17/hr for English, $18.50/hr for bilingual Spanish speakers.
• Career Growth – Gain valuable experience in insurance servicing and call center operations.
• Hybrid Flexibility – After training, work onsite and remotely based on performance.
• Supportive Team – Join a collaborative environment focused on quality and customer satisfaction.

Requirements

• Customer Service Experience: At least 1 year of recent experience (call center preferred, admin/front desk considered).
• Technical Skills: Comfortable using Windows PC and navigating software systems.
• Typing Speed: Minimum 35 WPM.
• Communication Skills: Strong verbal and written abilities.
• Internet Connection: Required for remote work after training.
• Reliable Transportation: For onsite training and hybrid schedule.
• Preferred: 2+ years of call center experience. Insurance or mortgage background.
• Disqualifiers: No relevant recent experience. No internet connection or inability to work onsite. Poor communication skills. Needing time off during the first 4 weeks.

Testing Requirements

• Basic Computer Literacy: 70% passing score.
• Typing Test: Minimum 35 WPM.

Ready to start your career in insurance servicing? Apply today and join a team committed to excellence!

Job Type & Location

This is a Contract to Hire position based out of Daytona Beach, FL. Pay and Benefits The pay range for this position is $17.00 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Dec 16, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.