Imaging Customer Service Specialist

Imaging Customer Service Specialist

Join our team and help support toll operations for Lee County! This position is responsible for reviewing images from Toll Plaza cameras and assisting Pay-by-Plate customers and LeeWay account holders. The ideal candidate is detail-oriented, comfortable working with computer systems, answering incoming calls, and experienced in delivering excellent customer service.

Duties and Responsibilities (All duties below are required as part of this position)

• Image Review & Toll Processing
  • Review vehicle license plate images collected from cameras.
  • Accurately enter plate details (letters, numbers, state, and plate type).
  • Entry of license plate information from all U.S. states and Canadian provinces.
  • Mark unreadable images using system codes.
  • Report image issues or patterns to a supervisor.
  • Research transactions to identify vehicle owners.
• Customer Service
  • Answer and respond to high-volume customer calls using a multi-line phone system.
  • Assist customers with LeeWay accounts, invoices, and transponders.
  • Set up new accounts and update existing customer information.
  • Process payments, applications, renewals, and account changes.
  • Resolve billing questions and customer complaints in a professional manner.
  • Explain LeeWay programs, discounts, and toll enforcement policies.
• General Duties
  • Maintain data accuracy while using specialized toll systems (e.g., ARCS, VES, MIRA).
  • Handle confidential customer information with discretion.
  • Complete other duties as assigned.

Education, Experience, Licensing

Education and Experience:

• High school diploma or GED.
• 1 year of experience in fast-paced customer service or a similar role.

Skills and Knowledge:

• Strong attention to detail and ability to work accurately.
• Proficient with Microsoft Word, Excel, and Windows systems.
• Able to type efficiently and use computer systems for extended periods.
• Strong problem-solving, communication, and multitasking skills.
• Ability to remain calm and courteous with upset or confused customers.
• Comfortable researching information using internal systems and DMV tools.
• Must maintain confidentiality with sensitive customer data.

Preferred Requirements:

• Valid driver's license with a good record.

Work Schedule:

• Full-time: 40 hours per week
• Monday–Friday, 6:00 a.m. to 2:30 p.m.
• Some weekend work may be needed during busy times

Why Join Us?

• Support your local community through reliable toll processing and service.
• Be part of a fast-paced and detail-oriented team.
• Learn valuable skills in image review, data entry, and public service.

Emergency Response/Recovery Activities: All County employees are required to work before, during, or after an emergency as needed. This may include temporarily being assigned to work and performing duties outside of the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this classification.

All positions are subject to a criminal background check. A conviction in and of itself may not necessarily preclude employment. Some positions may be subject to a pre-employment drug screening. Certain service members and veterans, and the spouses and family members of such service members and veterans, who claim and meet eligibility requirements of veterans preference, receive preference and priority in employment and are encouraged to apply.