HR Customer Service Rep Part - time - Remote Eligible

HR Customer Service Representative

This work from home position requires that you live and will perform the duties of the position within 60 miles of an HCA Healthcare hospital. Current scheduling needs: Part-time (8a-12:30 CST, Mon-Fri). Must be able to complete 3 weeks for FT training 8a-4:30p.

Do you have the career opportunities as an HR Customer Service Representative you want with your current employer? We have an exciting opportunity for you to join Parallon, which is part of the nation's leading provider of healthcare services, Parallon/HCA Healthcare.

Parallon offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include: comprehensive medical coverage, additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans, auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, free counseling services, 401(k) plan, employee stock purchase plan, family support, referral services, consumer discounts, retirement readiness, education assistance, colleague recognition program, and time away from work program.

Our teams are a committed, caring group of colleagues. Do you want to work as a HR CSR in a high volume call center where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

The HRSC Tier I Customer Service Representative will perform administrative, and data/records management activities in support of HR and HRIS functions, including interpreting life-cycle reports, onboarding, status change, compensation, separations, etc. The HRSC Customer Support Tier I Representative will work under direction from the HRSC Supervisor to ensure HR service delivery is consistently high-quality.

In this role you will:

• Provide customer service by answering HRAnswers calls, documents all customer inquiries and resolutions received via phone calls.
• Provide support within a HR Line of Business
• Clearly communicate problem symptoms and consult with CS Tier 2 representatives as necessary to aide in resolving customer issues/requests and ensure all pertinent information is included
• Escalate unresolved issues as needed
• Perform any other duties as needed
• Provide assistance on navigating internal resources on self-service and HR technology tools

Qualifications:

• Strong Customer Service skills
• 1 year of experience in HR preferred
• Previous call center experience preferred
• Virtual employees are required to have high speed internet with 25 MB download and 15 MB upload
• Remote employees are required to live within a 60 mile radius of an HCA Hospital

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers, and their communities.

We are a family of 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our HR Customer Service Specialist opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.