Health Support Technician - 64082986 1

Health Support Technician

The Florida Department of Health in Highlands County is seeking a Health Support Technician. This position is part of the organization and is expected to promote cooperation, courtesy, and teamwork in a diverse environment. The incumbent performs health support functions and provides clerical support for the WIC Program primarily in the Sebring office. The incumbent is expected to support the Florida Department of Health in Highlands County in its mission to protect, promote and improve the health of all people in Florida through integrated state, county and community efforts. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness, and Excellence in all aspects of their work.

Duties and Responsibilities:

• Determines WIC income eligibility of potential clients through face-to-face interviews in accordance with WIC Procedural Manual and FL WiSE User Manual.
• Performs height, weight, and finger stick/analyzer procedures on WIC clients in accordance with WIC Procedural Manual and FL WiSE User Manual.
• Accurately input data results into FL WiSE.
• Offers the opportunity for voter registration to each eligible participant/parent per the WIC Procedural Manual and FL WiSE User Manual.
• Provides excellent customer service, phone etiquette, and complaint management as defined by FDOH Highlands All Staff Standards of Performance Internal Operating Procedure (IOP).
• Maintains adequate inventory of medical supplies and inspects and verifies calibration of anthropometric and hematologic equipment for their assigned office.
• Obtains demographic data through telephone and face to face interviews with current and potential eligible WIC program participants.
• Inputs client data accurately and completely into FL WiSE.
• Schedules appointments for WIC program participants through the WIC appointment system.
• Answer questions from WIC participants and the general public regarding eligibility to the WIC program and services.
• Evaluates program eligibility status of each WIC participant to ensure a valid-benefits and/or formula issuance can be performed.
• Issues WIC program benefits and/or formula in accordance with procedures outlined in WIC Procedural Manual and the FL WiSE User Manual.
• Assist in moving Direct Distribution Formula.
• Able to lift and move a minimum of 25 pounds.
• Refers participants to the appropriate health department services, other state programs, and to applicable community agencies and organizations.
• Provides participants with access to literature and guidance pertaining to breastfeeding and immunizations.
• Under the direction of the nutritionists can provide a limited amount of nutrition education information and literature and ensure proper Nutrition Education contacts and/or appointments are given in accordance with the WIC Procedural Manual, FL WiSE Guide, FL WiSE Notes, and WIC Memos.
• Participates in nutrition and breast-feeding education activities, as well as WIC program outreach activities events.
• Attends & participates in staff/development, training, in-services, & regularly scheduled departmental staff meetings.
• Prepares & submits weekly EARs reports, biweekly timesheets & travel reimbursement, according to established format & procedures.
• Performs other duties as assigned to support the Mission of the Highlands County Health Department.

Required Knowledge, Skills and Abilities:

• Knowledge of principles and techniques of effective communication.
• Knowledge of anthropometric measurements, hemoglobin finger sticks, analyzers and readings for infants, children, and adults.
• Knowledge of basic breastfeeding and nutrition concepts to assist clients in the second low risk contact.
• Knowledge of the methods of compiling, organizing, and analyzing data.
• Knowledge of general office procedures.
• Skill in Microsoft Office Software (Word, Excel, PowerPoint, and Outlook) and computer navigation.
• Skill in obtaining the needed information to make a decision which benefits the client and WIC.
• Skill in analyzing and explaining regulations, policies, and procedures.
• Ability to accurately perform data entry.
• Ability to perform anthropometrics and hemoglobin finger sticks/analyzer readings with accuracy for infants, children, and women.
• Ability to perform basic nutrition guidance with clients for the second low risk nutrition contact for clients.
• Ability to communicate effectively using various communication channels to provide education/training to audiences of varying literacy and comprehension levels.
• Ability to establish and maintain effective working relationships with others.
• Ability to learn and navigate FL WiSE computer application.
• Ability to accurately prepare and maintain records, files, and reports.
• Ability to learn and remain in compliance with all Florida Department of Health policies and internal operating procedures, Florida Statutes, and WIC Procedure Manual DHM 150-24, while completing job duties.
• Ability to process and handle confidential information with discretion.
• Ability to perform height and weight measurements.
• Ability to reach, pull, and lift a minimum of 25 pounds.

Qualifications:

• Incumbent must possess a valid Florida Driver License or the ability to obtain one prior to hire.
• Skill in Microsoft Office Software (Word, Excel, PowerPoint, and Outlook) and computer navigation.
• Bilingual Spanish Preferred
• Ability to reach, pull, and lift a minimum of 25 pounds.

Working hours: (A) Daily from 8:00 am to 5:00 pm Monday through Friday. Total hours in workweek 40.

The Benefits of Working for the State of Florida:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions.
• Flexible Spending Accounts.
• Tuition waivers.
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.