Health Support Technician - 64028384 1

Health Support Technician

This is a Career Service Health Support Technician position working in the Lee County Health Department. Your specific responsibilities include:

This Health Support Technician position is under the supervision of the Medical Laboratory Technician III- SES and is headquartered at the Florida Department of Health in Lee County, Pondella site. This is a responsible position requiring the ability to plan and act independently as well as part of a team. Incumbent handles protected health information following Department of Health, HIPAA, and Information Security and Privacy Policy. Employee abides by State/Federal laws governing health information. This is a "need to know" position with access to the following information sets: Hepatitis, HIV, STDs, HMS, lab, and medical records. Incumbent will have excellent oral and written communication skills; be very organized; conscientious and detail-oriented; have good interpersonal skills; be compassionate with a positive attitude; be knowledgeable of medical terminology with skills of counseling, teaching and educating clients; ability to multitask in a fast-paced environment; work with community agencies and make appropriate referrals. Incumbent will have understanding and knowledge of cultural diversity especially with sensitivity to clients' alternative lifestyles. Bi-lingual in English and Spanish or English and Creole preferred.

Outreach + Works in conjunction with outreach, health education, and Disease Intervention Specialists staff during outreach activities. + Participates in health fairs, community projects and other local projects that will fulfill outreach/prevention responsibilities for the citizens of Lee County. + This professional must be able to do counseling and testing at various sites throughout the community.

Jail Linkage Support + Brings at-risk inmates to testing. + Assists in linking clients with positive/reactive test results to treatment and other needed follow-ups. + Screens for HIV, Syphilis, and Hepatitis C through blood draw. + Obtains urine and/or self-collected swabs for Chlamydia and Gonorrhea testing. + Arranges for inmate immunizations for Hepatitis A, B, flu, and Gardasil as needed and available.

Health Support Functions + Assists in the collection and processing of blood specimens. These include: drawing blood, collecting patient self-collected urine and swab specimens from persons served for laboratory testing; using proper techniques and tubes, and assuring proper post phlebotomy care. + Orders tests in HMS. + Assists staff in completing and maintaining records of clients.

Job Enrichment + Attends and participates in staff development trainings; team and staff meetings; in-service; and continuing education. + Prepares records, submits documents, and reports as required. + Maintains employee activity reports (EARs). + Submits timesheets in a timely fashion.

Miscellaneous Duties Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge of basic medical terminology and public health principles, practice and techniques.
• Knowledge of Office procedures & practices
• Knowledge of techniques for effectively dealing with people
• Knowledge of correct spelling, punctuation & grammar usage
• Knowledge of standard business formats & styles for letters and business forms
• Knowledge of theories & concepts of preventative health care
• Knowledge of techniques for handling telephone calls in a courteous & efficient manner
• Knowledge of methods of data collection
• Knowledge of the principles & techniques of records management
• Knowledge & ability to assess budgetary process
• Skill in operating a personal computer
• Skill in use of medical equipment & instruments in providing nursing care
• Ability to operate general office equipment
• Ability to follow office procedures & practices
• Ability to understand & apply applicable rules, regulations, policies & procedures
• Ability to communicate effectively
• Ability to follow instructions
• Ability to review data for accuracy & completeness
• Ability to work independently or with minimal supervision
• Ability to establish & maintain effective working relationship with others
• Ability to interview clients to identify needs
• Ability to prioritize individual workload
• Ability to frequently bend, kneel, reach, and sit or stand for long periods of time
• Ability to lift and carry up to 50 pounds as needed
• Ability to frequently use telephone, computer, copier and small hand tools, i.e.; stapler, scissors, etc

Other job-related requirements for this position:

• Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.
• Incumbent must possess a valid Florida Driver License and have a motor vehicle to carry out these duties.
• Must have a current CPR certification or obtain such certification during employment.
• This position is authorized to transport confidential information outside of established DOH-Lee facilities and must comply with parameters defined in DOHP 50-10.
• Training required upon hire: Hepatitis 101, Hepatitis Virology, HIV 500/501, HIV/Hepatitis/syphilis rapid test administration, HIV Orasure testing, Gonorrhea and Chlamydia Aptima test specimen collection, STD 101 for Clinicians, other trainings as available.
• Selected immunizations or titers and/or periodic screening for tuberculosis may be recommended for this position.
• This position will abide by all state and federal laws, rules, and DOH policies and procedures.
• This position is classified as sensitive. This individual will perform tasks defined as sensitive and handles confidential information. Background screening is a condition of employment.
• One year of experience in providing nursing or direct patient care services of a medical nature in a public health, medical or clinical laboratory; hospital; clinic; infirmary; or nursing or convalescent home.
• Bi-lingual - English/Spanish
• High School Diploma or GED equivalent

Working hours: (A) Daily from 8:00A.M. to 5:00P.M. (B) Total hours in workweek 40 (C) Explain any variation in work (split shift, rotation, etc.)

Values: Innovation: We search for creative solutions and manage resources wisely. Collaboration: We use teamwork to achieve common goals & solve problems. Accountability: We perform with integrity & respect. Responsiveness: We achieve our mission by serving our customers & engaging our partners. Excellence: We promote quality outcomes through learning & continuous performance improvement.

Where you will work: Ft. Myers

The benefits of working for the State of Florida include:

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here.

Location: NORTH FORT MYERS, FL, US, 33903 Nearest Major Market: Fort Myers Nearest Secondary Market: Cape Coral