Health Support Specialist - 64062463

Health Support Specialist - 64062463

This position with the Orange County Special Supplemental Nutrition Program for Women, Infants and Children (WIC) is primarily responsible for certifying potential low risk participants to the program and for providing nutrition education and breastfeeding education. Travel may be required, in the absence of a county vehicle, employees are responsible for securing reliable transportation to fulfill their duties effectively during the workday.

Job duties and responsibilities include:

• Interviews and screens participants for demographics and WIC income eligibility.
• Completes required FL-WiSE WIC computer system screens, temporary certification and ineligibility forms, reviews immunization records as per program requirements.
• Operates FL-WiSE computer system and related equipment including printers, scanners, pin pads, and network printers.
• Issues food benefits, special formula, and provides required documents to clients.
• Takes height/length and weight measurements.
• Performs CLIA waived hemoglobin testing for WIC participants.
• Answers questions regarding access to WIC program services and provides information and WIC client related services as requested.
• Provides second nutrition education contact to clients, individuals and/or groups.
• Participates in Outreach activities including but not limited to health fairs, FL DOH events, community programs, contacting healthcare professionals, contacting potential WIC clients, and other outreach activities as assigned.
• Attends and participates in mandatory staff development and training and required in-service training sessions, as well as regularly scheduled departmental staff meetings.

Knowledge, skills, and abilities required for the position include:

• Knowledge of WIC program policy regarding financial eligibility.
• Ability to communicate effectively and accurately.
• Knowledge of WIC program policies.
• Ability to work independently.
• Ability to use a computer and computer peripherals effectively.
• Knowledge of FL WiSE computer system and WIC program policies and procedures.
• Knowledge of inventory practices.
• Knowledge of basic math.
• Knowledge of Microsoft Excel.
• Knowledge of proper weighing and measuring techniques.
• Knowledge of WIC program procedures.
• Skill in calibrating and using medical testing equipment.
• Ability to keep accurate records.
• Knowledge of FL WiSE Data System.
• Knowledge of nutrition basics.
• Listening skills.
• Knowledge of duties of responsibilities of co-workers in the WIC program office.
• Ability to establish and maintain effective working relationships.
• Knowledge of arithmetic.
• Ability to plan in order to meet deadlines.
• Knowledge of Microsoft Outlook.
• Ability to be flexible.
• Ability to establish and maintain working relationships.

Minimum qualifications required for the position include:

• Willing to learn to perform hemoglobin testing (blood tests) on clients.
• 1-3 years of verifiable customer service experience.
• A current, valid Driver's License. If out of state, a Florida Driver's license is required within 30 days of hire.
• Requires the incumbent to travel to other WIC locations through out Orange County. In the absence of a county vehicle, you must have access to a personal vehicle or reliable transportation.
• Willing to work before, during, and/or beyond normal work hours or days in the event of an emergency.

The benefits of working for the State of Florida include:

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers
• And more!

For a more complete list of benefits, please visit www.mybenefits.myflorida.com.