Head Of Digital Service Excellence

Head Of Digital Service Excellence

A Snapshot of Your Day: As Head of Digital Service Excellence, you'll lead a team responsible for delivering high-quality business support services for SE procurement. Your day will involve refining service concepts, coordinating with outsourcing partners, and ensuring smooth transactional operations in SAP. You'll monitor performance metrics like ticket turnaround and first pass yield, drive continuous improvement, and collaborate with IT teams to maintain reliable service interfaces.

How You'll Make an Impact:

• Frameworks & Standards: Define and implement service management frameworks and operational standards for SE procurement systems and solutions. Ensure alignment with business needs and drive efficiency across service delivery.
• Collaboration & Oversight: Lead coordination with internal stakeholders and external outsourcing partners. Work closely with IT teams to ensure smooth interface operations and support harmonized service execution.
• Performance & Quality Management: Monitor and improve service KPIs such as ticket turnaround times and first pass yield. Oversee transactional support processes in SAP, ensuring data accuracy and timely goods receipt posting.

What You Bring:

• Bachelor's or master's degree in business administration, Operations Management, or a related field. Certifications in service management (e.g., ITIL, Six Sigma) are advantageous.
• 5+ years of experience in business service management, including leadership of service delivery teams and outsourced providers. Proven ability to implement service frameworks, manage transactional operations, and drive performance through KPIs.
• Deep understanding of service management principles and business support operations, especially within procurement and shared service environments.
• Familiarity with SAP MM and basic knowledge of ARIBA and MDG to oversee transactional processes and interface with IT teams.
• Ability to monitor and report on service metrics such as first pass yield, ticket throughput times, and SLA adherence.
• Proficiency in English is required; knowledge of German is a plus. International working experience is preferred; Willingness to travel 20-40% of the time, both domestically and internationally. Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.

About the Team:

Strategic Procurement: Our team is actively supporting the Siemens Energy Procurement Transformation, a global initiative launched to optimize the functionality of Siemens Energy Procurement, both with focus on the organization and on digitalization opportunities.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Rewards/Benefits:

• Career growth and development opportunities
• Supportive work culture
• Company paid Health and wellness benefits
• Paid Time Off and paid holidays
• 401K savings plan with company match
• Family building benefits
• Parental leave

Equal Employment Opportunity Statement: Siemens Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.