GUEST Services Support Specialist - 55000964

Guest Services Support Specialist

Join FDOT and be part of the team that works as one to improve safety, enhance mobility, and inspire innovation in the Florida transportation system. This position will contribute to the agency by serving as the primary point of contact for all incoming calls via the mainline console, providing accurate information, identifying caller needs, and routing calls accordingly. The chosen candidate will greet all customers and guests, ensuring a welcoming and professional environment.

The work you will do includes:

• Serving as the primary point of contact for all incoming calls via the mainline console, providing accurate information, identifying caller needs, and routing calls accordingly.
• Monitoring and responding to the building's security intercom systems, vetting incoming guests, and announcing their arrival.
• Greeting all customers and guests, ensuring a welcoming and professional environment.
• Acknowledging customer requests, gathering necessary details, and directing inquiries to the appropriate personnel or departments.
• Creating monthly reports, assisting in maintaining the Guest Services SharePoint site, and ensuring that filing systems and records are consistently updated and well-organized.
• Conducting research and evaluating information on relevant matters, receiving and coordinating work order requests, and proactively monitoring maintenance and custodial needs throughout the complex.
• Working collaboratively with security to ensure a safe and secure facility.
• Monitoring and coordinating room setups for scheduled events, ensuring that meeting spaces are arranged according to each customer's preferences.
• Attending external reservation meetings via Microsoft Teams to stay aligned with event planning needs and updates.
• Maintaining and managing conference rooms, ensuring they are clean, well-organized, and fully prepared to accommodate upcoming meetings and events.
• Managing all aspects of fleet vehicle logistics, including receiving and processing reservations, maintaining up-to-date maintenance and service records, and ensuring vehicles remain in optimal condition.
• Providing back-up support to the mailroom by handling the receipt, processing, and delivery of all incoming mail and packages.
• Operating standard mailroom equipment and contributing relevant data to monthly reporting to ensure accuracy and transparency in mail operations.
• Assisting with reprographics, records, and special projects as needed.

The successful candidate will have the following required knowledge, skills, and abilities: knowledge of general computer usage, office procedures and practices, administrative techniques, workplace etiquette and professional conduct; knowledge of mailroom operations, collecting and identifying data, grammar, punctuation, and spelling; skills in adaptability, attention to detail, critical thinking, time and organization management, team collaboration and leadership; and the ability to present a calm, happy, and professional demeanor, adhere to and implement instructions diligently, work independently with minimal supervision, and demonstrate respect for best practices, protocols, and policies.

Other job-related requirements include a driver license and a valid driving record in accordance with the Department's Driver's Record Requirements Policy.

The State's total compensation package for employees features a highly competitive set of employee benefits including health insurance, life insurance, dental, vision and supplemental insurances, State of Florida retirement package, paid holidays, vacation and sick leave, career advancement opportunities, tuition waiver for public college courses, training opportunities, and Employee Assistance Program (EAP).

The Florida Department of Transportation values and supports employment of individuals with disabilities. Qualified individuals with disabilities are encouraged to apply. In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation's Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided.