Guest Services Coordinator

Guest Services Coordinator

Are you a customer service all-star who is looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Sun Outdoors and embark on an exciting new opportunity! We are looking for a Guest Services Coordinator to cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current and prospective guests and residents who come to the office with questions and concerns. Apply online today and take your first steps down a rewarding new career path!

Job Summary

Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.

Job Duties

• Greets and establishes rapport with guests, current and prospective residents. Fields resort comments, suggestions, and complaints to the RV Resort Manager
• Maintains the petty cash fund, ensuring to record expenditures in the proper accounts
• Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned
• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts
• Prepares and distributes resort communications such as rule reminders, violation notices, newsletters, etc.
• Assists with accepting guest reservations in person and via phone
• Ensures office supplies are sufficiently stocked and prepares supply orders as needed
• Assists with planning and coordinating guest and resident relations events and activities within the resort
• Assists with the preparation of marketing materials
• Makes collection calls for site rental payments as directed; submits bad debt files to collections
• Processes resident move-ins and move-outs
• Completes and maintains resort records, reports, and files
• Refers sales prospects to the RV Resort Manager and/or Sales Manager and enters prospect information into property management/reservation system in a timely manner
• Obtains approvals on prospective resident applications; tracks all approvals and denials
• Assists prospective residents by checking the status of Sun Homes inventory; reviews home listings, show homes, and assists with rental applications
• Reviews and codes invoices and other payables & submits to manager approval
• Other duties as assigned
• Checks guests in and out for their reservations
• Greets and establishes rapport with guests, current and prospective residents
• Fields resort comments, suggestions, and complaints to resort leadership
• Maintains petty cash fund

Requirements

High School Diploma or GED (Required) 2 years in administrative experience (Required) 6 months in previous experience using property management and/or reservation systems (Preferred) 6 months in hotel or resort front desk experience (Preferred) Strong customer service skills Excellent telephone skills Good problem solving skills Professional appearance Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner Must have a valid driver's license

Rewarding Benefits

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family Comprehensive Dental Plan Vision Plan Voluntary Health and Dependent Care Reimbursement Accounts Life and Accidental Death and Dismemberment Insurance Short and Long-Term Disability Coverage 401(k) Plan with Sun matching contribution Get paid daily with DailyPay Paid Parental Leave Employee Assistance Program Identity Theft Insurance Legal Assistance Plan Pet Insurance Tuition Reimbursement program providing financial support to team members who further their formal education Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

Job Reference

133699