Field Service Engineer (jacksonville, FL)

Field Service Engineer

Pyxis technologies at BD combines proven technology with practical intelligence to prevent medication errors, help free up clinician time to focus on patient care, increase the predictability of medication availability and reduce inefficiencies in the medication use process. At almost every point in the medication use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis medication management system.

The Field Service Engineer will provide remote and on-site reactive service for BD Pyxis automated dispensing systems located within hospitals, nursing homes and other healthcare facilities. They service primarily hardware and software system components. Additionally, the Field tech is tasked with the installation and upgrades of these systems and secondarily implement a preventative maintenance program. They will participate in pre-installation testing, reconfiguring, and documentation of uncovered technical issues of all applicable Pyxis systems.

Responsibilities include:

• Providing technical support to external customers to resolve issues regarding proprietary software and hardware
• Responding to, evaluating and prioritizing assigned service orders
• Performing reactive/proactive preventive maintenance
• Handling problem recognition, isolation, resolution and follow-up for routine customer problems
• Managing parts per the parts management policy and procedures

Minimum qualifications include:

• High School Diploma or equivalent experience
• 2-5 years relevant experience with both hardware and software system components
• 2 years PC networking experience
• Experience supporting automation equipment
• Experience with installation and upgrades of systems as well as preventative maintenance
• High flexibility with shift coverage in a 24x7 environment
• Strong history in a customer service focused role applying excellent verbal and written communication skills
• Must possess and maintain a valid driver's license and meet BD's auto safety standards
• Ability to lift a minimum of 70 lbs.

Preferred qualifications include:

• Associates degree or equivalent experience in Technology or Healthcare related field
• Prior Experience in a flexible 24x7 field customer service role
• Experience supporting automation equipment in a healthcare setting
• A+ certification for Microsoft
• Military experience

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.