Event Services Manager - Maxwell C. King Center

Event Services Manager

Legends & ASM Global two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world's most iconic brands and venues. Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences. ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

The Role

The Event Services Manager oversees and manages the customer contact and event services aspects of the Maxwell King Center for the Performing Arts, including monitoring and managing front-of-house services.

Essential Duties and Responsibilities:

• Strong communication skills, excellent customer service, problem-solving abilities, attention to detail, and the ability to work under pressure are essential.
• Ability to juggle multiple tasks at once.
• Schedule and manage day-of-event services staff.
• Interact with patrons in a friendly and helpful manner to enhance their overall experience.
• Advance events by meeting with clients to ensure a successful and smooth event. Ensure that the event is executed as planned, from setup to breakdown, and that all objectives are met.
• Collaborate, as needed, with other departments.
• Works with internal service partners to provide quality service to customers as needed.
• Provide clear, concise, and timely communication of directives to other departments.
• Maintain the proper image and generate positive public relations with patrons and staff.
• Address complaints and concerns from patrons and solve problems promptly.
• Implement facility rules, regulations, policies, and procedures.
• Ship/coordinate tour merchandise and process final settlement.
• Manage building safety and organize safety and compliance meetings to educate staff and ensure adherence to regulations continuously.
• Conduct staff meetings to coordinate schedules, discuss upcoming events, and address operational issues.

Additional Duties:

Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor.

Supervisory Responsibilities:

Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience: 3-5 years of Experience as an Event Manager (or similar) or a B.A. in a related field.
• Fast-paced work environment with long periods of standing. Indoor and Outdoor.

Compensation:

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Working Conditions:

Position requires frequent nights and weekends as determined by the venue's event schedule.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.