Event Operations Representative – Night/weekend

Event Operations Representative – Night/Weekend

Reporting to the Operations Supervisor (University Center, Shalala Student Center, and Conference Services), the Event Operations Representative – Night/Weekend provides direct supervision of the Student Center Complex and Conference Services (SCC-CS) operations service team primarily during night and early morning hours, which includes monitoring and reporting on facility needs as well as providing essential security. This position provides essential services to student activities and professional events throughout the Complex and assists in the deployment, usage, inventory, and maintenance of SCC-CS equipment, furnishings, and systems. The Event Operations Representative – Night/Weekend works closely with SCC-CS facilities, information, technical services, and events/reservations personnel. The Event Operations Representative – Night/Weekend enforces policies and procedures, serving as a supervisor to student staff, and must be customer service oriented. The working schedule will typically include weekdays, weekends, evenings, and overnight shifts. Summer working hours may vary as well as during special events. The exact schedule will be coordinated with other Event Operations Representatives and will be periodically reviewed and adjusted depending on organizational priorities.

Primary Duties and Responsibilities:

• Responsible for maintaining a high standard of facility operations-producing a consistent experience for the entire SCC-CS areas of responsibility, including all indoor and outdoor spaces.
• Serves as the primary supervisor for the SCC-CS overnight team, which is serviceable between 2 and 6 a.m.
• Monitors and patrols building and grounds to maintain SCC-CS space standards, ensuring correct furniture and equipment placements and cleanliness.
• Responsible for creating and monitoring online forms and tools included but not limited to; facilities maintenance, special events, and operations.
• Recruit, hire, train, and schedule student staff.
• Oversee inventory of equipment needed for daily and annual events.
• Enforces SCC-CS and University policies and procedures.

Student Employment:

• Oversee student staff training for the operations and overnight team.
• Responsible for overseeing the evaluations for the operations and overnight team.
• Responsible for the scheduling of the student operations and overnight team, being sensitive to budget guidelines and controlling costs.
• Performs or directs student staff to perform proper setup and break down of areas/ equipment, reporting any security issues.
• Works closely and regularly with SCC-CS tenants to ensure facility is being maintained appropriately.
• Produces and provides daily status reports of tasks and issues.

Building and Space Support:

• Unlocks and re-secures rooms/areas and equipment pre- and post-event; meets user at event start.
• Provides excellent customer service, ensuring all needs are met and anticipating unscheduled needs for events.
• Communicates changes and updates to events/reservations on no-shows, room changes, and special user requests on an as-needed basis.
• Responsible for access control of the operations and overnight student staff.
• Works closely with the AV team of set up needs and requests for events.
• Assists operational areas (Budget, Information, Events/Reservations, Audio Visual Services, and Facilities) and student staff in answering policy or operational questions. Assists in SCC-CS areas (Information, Technical Services, and Facilities) on an emergency or as-needed basis.
• Responsible for overseeing work orders' process and follow up with the facilities maintenance team.
• Performs additional duties as delegated by the SCC-CS leadership team.

Knowledge, Skills, and Abilities:

• Ability to be productive in a fast-paced, multi-dimensional work environment.
• Ability to demonstrate excellent customer service, organization, and planning skills.
• Demonstrated expertise in the appropriate facility management, staff supervision, budget management, and training programs is necessary.
• Experience building a sense of community and teamwork among both student and full-time employees.
• Must be able to learn software for task tracking, event scheduling, room diagramming etc.

Education & Work Experience Requirements (Essential Requirements):

• Highschool diploma or equivalent.
• One (1) to three (3) years progressive experience.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.