Emirates Account Manager

Account Manager

We have an amazing opportunity to join our fantastic Menzies Aviation team as an Account Manager to support the operations in Orlando, FL. We are looking for someone who has a proven track record in Account Management. If you love being in the heart of the operation and are ready to embrace the fast-paced environment of Aviation, then please read on!

The Account Manager will be responsible to assist the operational team to deliver excellent and safer performance in the cargo service functions at a high-volume international airport. You'll put our people, our customers – and their customers, at the heart of everything you do.

You will be working for the world's largest aviation services provider (by number of countries) and with some of the most prestigious airlines in the industry. You will have the opportunity to shape and develop the team around you, ensuring you have the best team of experts in their field. In addition, medical and dental benefits, company matched Registered Retirement Saving Plan (RRSP) contribution, industry leading terms and conditions and full support and training throughout your career journey with us.

The Account Manager will:

• Implement Menzies Aviation Policies and Procedures as laid down in the Eight Pillars of Management
• Ensure service delivery to customer airlines is according to the airline contacts, and within the agreed budget level
• Ensure safety and security procedures are performed according to the Menzies Health & Safety regulations, and according to international aviation standards
• Monitor performance, taking action to correct any shortfalls
• Liaise with airline station managers, airport operations staff, handling agents, customs, immigration, and security officials, and other airport stakeholders
• Provide reports as required, and service delivery measurements
• Provide leadership to the management team, developing their skills
• Work shifts as required by the business
• Other duties as assigned
• Report any significant deficiency in our products, materials and documents
• Suggest any improvements to working practices, especially those relating to safety and security
• Follow all security procedures as required

Safety, Security, and Compliance:

• Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
• Fully versed on International Aviation Safety and Security standards and passionate about promoting them within the organization.
• Co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons.
• Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
• Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
• Fully understand the company health and safety policy.
• Attend training courses as may be arranged by the Company.

Qualifications and Experience:

• Financial management skills awareness.
• Able to communicate effectively with senior level personnel.
• Able to work with a multinational work force, and to adjust to the local conditions of the station.
• A working knowledge of the IATA Standard Ground Handling Agreement.
• Aptitude to develop the supervisory team, provide succession planning, and re-engineer business processes as demanded by changes in the business.
• Able to support other stations as required and ensure own station responsibilities are covered with on leave.
• Cargo Handling experience at a high-volume international airport.
• Excellent knowledge of cargo/ramp GSE.
• High School Graduate.
• Must possess a valid State Driver's License.
• Must pass all pred-employment background and a drug test
• Qualifications Licenses & Certifications Required:
• EMPLOYEE BADGE
• DRIVERS LICENSE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.