Emergency Services/compliance Specialist

Emergency Services/Compliance Specialist

This position requires office presence of a minimum of five days per week and is only located in the posted location. No relocation is offered. At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections. Are you ready to make a meaningful impact in a fast-paced, high-stakes environment? AT&T is seeking a detail-oriented and highly motivated Emergency Services/Compliance Specialist to join our team. In this role, you'll be at the forefront of supporting legal counsel, law enforcement, and emergency services by managing sensitive legal requests and safeguarding critical information. This position provides essential support to legal counsel, law enforcement, and subscribers during emergency and civil situations, including customer-initiated calls for emergency assistance to 911.

What you'll do:

• Respond to subpoenas, search warrants, and court orders from law enforcement agencies, attorneys, and grand juries.
• Acquire and manage records—including customer, dealer, third-party, and employee data—using over 30 internal systems.
• Conduct research and analysis to fulfill legal requests for subscriber information, call activity, and surveillance provisioning.
• Review and validate requests for confidential employee records such as call logs, payroll data, and personnel files.
• Ensure all legal requests comply with AT&T guidelines and court-assigned deadlines.
• Communicate professionally and effectively with law enforcement, attorneys, and AT&T customers.
• Maintain accurate documentation and track request status using standardized procedures.
• Provide 24/7 support during emergency situations, including hostage incidents, fugitive pursuits, and missing persons.
• Process invoicing related to legal compliance and record requests.
• Represent AT&T as a records custodian when validating and explaining provided records.

What you'll bring:

• Excellent judgment and decision-making skills, especially under pressure.
• Strong written and verbal communication abilities.
• High attention to detail and analytical thinking.
• Ability to multitask and thrive in a fast-paced environment.
• Commitment to confidentiality and data protection.
• Exceptional customer service and interpersonal skills.
• Team-oriented mindset with flexibility and adaptability.

What you'll need:

• 2+ years of experience in Legal, Network, Retail, or Customer Service roles.
• Background in emergency services dispatch or legal support is preferred.
• Bilingual proficiency preferred.
• Basic understanding of wireless technology.
• Basic understanding of IP address routing.
• Experience with systems such as U-Verse CRM, Cricket Biller, Telegence, NTelegent and Torch.
• Ability to work overnights, weekends, and holidays.
• Proficiency with Microsoft Excel, Word, Access, and related applications.

Our Specialist Compliance Security earns between $64,200 - $96,400 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

If you're ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today!

Weekly Hours: 40

Time Type: Regular

Location: North Palm Beach, Florida

Salary Range: $64,200.00 - $96,400.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws. We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.