Director, Business Operations

Join Team Amex

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. Let's lead the way together.

Director of Business Operations

Global Merchant Services, the merchant network of American Express, acquires and maintains relationships with millions of merchants around the world who welcome American Express-branded Cards. The Business Operations team, within the Merchant Services – U.S. business, is dedicated to coordinating and managing risk remediation activities serving as a liaison between front line customer and market facing teams and our more formal control management and compliance partners. The team leads on local process excellence, identifying and implementing process improvement opportunities and closing control gaps through collaboration as well as coordinating audit response for parts of MS—U.S. and addressing emerging risks and policy adherence. This is a newly created team in the business, designed to play a pivotal role in shaping our strong risk management culture and to define our strategy and compliance efforts for the U.S. Key partners include U.S. Merchant Acquisition and Client Management, Control Management, General Counsel Office (GCO) and Compliance teams (among others).

This Director of Business Operations position will report to the Vice President of Business Operations and be responsible for audit response and remediation management as well as serving a key stakeholder in Risk Assessment Unit (RAU) and Risk and Control Self-Assessment (RCSA) coordination. This colleague will lead a team of Sr. Managers and Analysts in these efforts ensuring timely responses, effective remediation management, effective new control implementations and more.

Responsibilities

• Support formal and informal MS—U.S. in audit work including preparation, response, and remediation.
• Drive results through a team including Sr. Managers and Analysts.
• Serve as a key stakeholder in the new Risk Assessment Unit (RAU) and Risk and Control Self-Assessment (RCSA) efforts across the business.
• Lead special projects in support of risk management, process excellence, policy implementation and adherence, audit outputs, etc.
• Oversee and maintain a robust control environment to monitor risk.
• Lead ad-hoc cross team projects, as needed, based on resourcing and deadlines

Qualifications

Decisive self-starter with high degree of accountability and experience leading matrixed teams through change. Executive presence with ability to exercise sound business judgment and clear, independent decision-making. Effective communication skills to lead, influence, and build consensus among senior leaders across different business groups. Ability to manage multiple complex items simultaneously. Experience leading cross-functional or broad stakeholder teams, driving towards goals in time-sensitive and rapidly changing situations. Effective coach and people leader able to develop colleague talent and drive engagement. Experience working with Control Management, GCO, Compliance, Risk, and/or Internal Audit. BA/BS Degree, MBA Preferred.

Salary Range: $123,000.00 to $215,250.00 annually bonus equity (if applicable) benefits

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws.

US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Risk

Primary Location: US-New York-New York

Other Locations: United States, US-Arizona-Phoenix, US-Florida-Sunrise

Schedule: Full-time

Req ID: 25020322