Desktop Support Engineer

Desktop Support Engineer

We are seeking a skilled Desktop Support Engineer to join our IT team and provide exceptional technical support within a Windows-based environment. The ideal candidate will have a strong understanding of Windows operating systems, hardware troubleshooting, and user support in a corporate setting. You will play a key role in ensuring smooth day-to-day technology operations for our employees, maintaining system reliability, and assisting with IT projects and upgrades.

Key Responsibilities:

• Provide hands-on technical support for Windows desktops, laptops, and peripherals.
• Install, configure, and troubleshoot Windows OS, Microsoft Office, and other enterprise applications.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Manage Active Directory accounts, group policies, and user permissions.
• Support remote users and VPN access issues.
• Maintain asset inventory and ensure devices are properly secured and up to date.
• Collaborate with the IT infrastructure team to deploy updates, patches, and system improvements.
• Document procedures, incidents, and resolutions accurately in the ticketing system.
• Assist with onboarding/offboarding of employees, including hardware setup and access provisioning.

Required Skills & Experience:

• 2+ years of experience in desktop or IT support roles, primarily in Windows environments.
• Strong knowledge of Windows 10/11, Active Directory, and Microsoft 365 administration.
• Experience with endpoint management tools (e.g., Intune, SCCM, or similar).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Preferred Qualifications:

• CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate.
• Experience with imaging, scripting, or automation tools (PowerShell, MDT, etc.).
• Familiarity with ITIL practices and ticketing systems (e.g., ServiceNow, Jira).