Customer Support Technician, A. Entry

It Support Technician

We're seeking a detail-oriented, customer-focused professional to join our team as an IT Support Technician. This long-term contract role offers an excellent opportunity to grow your IT support skills in a dynamic, collaborative environment. In this position, you'll provide Tier I technical support, helping users resolve issues and maintain access to critical systems—all while delivering exceptional service.

Key Responsibilities:

• Provide remote assistance for password resets, account access issues, and general troubleshooting.
• Accurately document support activities and resolutions in the ticketing system.
• Diagnose and resolve technical problems using established tools and procedures; escalate complex issues when necessary.
• Support account activations, role assignments, and password management within utility systems.
• Maintain up-to-date customer and technician records in the ticketing system.
• Manage incoming service requests, generate tickets, and route them to appropriate teams.
• Collaborate with team members to ensure clear and effective communication across the organization.
• Assist with software and application-related issues to ensure optimal system performance.
• Adhere to IT support policies and procedures to deliver a seamless customer experience.

Requirements Qualifications:

• High school diploma or equivalent required.
• 1–2 years of experience in a customer call center or help desk environment.
• Minimum of 1 year of hands-on experience troubleshooting software issues, password resets, and network connectivity problems.
• Proficiency with Microsoft Office Suite, Windows operating systems, and Outlook in a networked environment.
• Basic understanding of PC hardware and LAN/WAN environments.
• Strong verbal and written communication skills to effectively support customers and collaborate with team members.
• Ability to install and provide technical support for software applications and operating systems.
• Proven problem-solving skills and sound decision-making in a fast-paced support setting.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.